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Cheers, looks like 3 of their stores have gone, Tooley Street, Belfast & Plymouth. Don't know if they are in trouble? Anyway, although you shouldn't have to pay out, in your position I'd probably just pay to have the brakes checked over & repaired or replaced. May cause you less grief in the...

Which store was this?

gsm.terra As long as your bike is 100% legal just pop along to the police station local to the incident with a copy of your ticket or other paperwork if you were given any, a copy of your bike's specifications and a copy of the regulations. Print the regs out from .gov.uk rather than any other...

It's really bad form to delete / edit your original post, particularly when a member has taken the trouble to respond with information which may be of interest to subsequent readers.

Sorry, that's utter tosh. Care to explain how a purchaser of a second hand item can enforce anything against a company they don't have a contract with? There's only a slim chance of a warranty claim on second hand goods and that's when the manufacturer specifically gives 'third party rights' ...

What did it say?

30 days but ONLY if unused.

As I said before Have you got a "(small Spider)" bike then? Thought not.

Well your overall position is in the minority compared to the other posters in this thread so far. What I find interesting is the psychology here. Mistake made, comes on a public forum making unfounded accusations, attempts to justify again and again, won't accept they are wrong in any way...

Absolute twaddle, you are just putting a different interpretation to justify your position. Mate, just accept that you didn't properly research the issue and are now trying to blame someone else for lack of effort / knowledge / inexperience / whatever and just digging a bigger hole. Anyway like...

Have you got a "(small Spider)" bike then? Thought not. https://tvtropes.org/pmwiki/pmwiki.php/Main/NeverMyFault

No idea but appears to fit your sequence of events and what's on the link I gave. Why not explain to the dealer your experience and concerns?

Will you be publicly apologising now for your libellous headline WARNING ebiketuning.com selling useless tools Thread starterMJS_1066 Start dateToday at 2:41 AM ?

I've not seen your bike but I'd guess it's a later Bosch Performance with a LARGE sprocket rather than an earlier Bosch Performance with a SMALL sprocket.

Looks like they may have inadvertently installed the software update for the Active Line Plus rather than the Performance Line which you have. https://www.bosch-ebike.com/en/service/software-update/ Active Line from MY18: 1.3.0.0 Performance Line from MY20: 1.2.3.0

Sure, first sentence in description:- You can use the EBikeSpider (=Electric Bike Spider Tool) to easily loosen and tighten the lock ring of Bosch Classic engines (big Spider) and Bosch Active / Performance and CX engines (small Spider).

Sorry, this comes across as:- WARNING useless ebiker buys cheap tools for earlier (small sprocket) Bosch ebike system then bleats when they don't fit their later (large sprocket) motor type. I don't KNOW this and I MAY be wrong as this is based on just two minutes internet research. In any...

So what was the outcome?

Further to my above comment is it Tredz or Wheelies by any chance? You do know they are both part of Halfords? If so https://www.tredz.co.uk/.Moustache-Samedi-28-3-2020-Electric-Mountain-Bike_222984.htm?sku=721177 read a LOT into "Built & dispatched in 6-7 days" on Tredz or "Built & dispatched...

If it's in that short supply triple check it's ACTUALLY in stock at the Welsh supplier first. Ask for a photo of the actual bike in the size you want. Certain retailers will say they have it when they don't, take your deposit and attempt to 'turn' you to another make or model a few days later.