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Hi - this is Lynda from nano electric bikes. It is important to put the record straight on this. We received your wheel back with the motor opened up and in pieces so we couldn't actually work out what was wrong in the first place. Both the motor and the casing were so badly damaged by being...

Hi there - this is Lynda from nano. The reason we quote 8 - 16 miles for the 4Ah battery is that we have tested it on the following basis. If you hardly put any effort in, just keeping the pedals moving so the pedal sensor will allow the motor to be operated, on relatively flat ground...