Bosch CX motor change

[DIG]

Hi just a quick query regarding replacement Bosch CX motor on my ebike.
Has anyone been charged the mechanics time for the warranty motor replacement? This is what my bike supplier is suggesting, though have not picked up bike yet so not sure if i will get this bill.
The same bike supplier replaced all my Whyte 46 bearings under lifetime warranty for free, but did charge a nominal fee to transfer all parts once after a previous bike frame cracked and was replaced under warranty. Manufacturer insisted all my components were swapped by bike shop as part of the warranty replacement.

I don't feel I should be charged for a warranty replacement part on a £5k+ bike or any bike come to that.
Have you any experience of this?

Thanks

 

[soundwave]

fitting a motor is a 15min job if that 3 main bolts hold the motor on then 3 connectors thats it bar the outside case if you have one or part of one.

 

[stephen Harvey]

I have just gone through the same process i.e. replacement motor about 7 months old and I was not charged at all so very happy personally if it’s a warranty issue I don’t think you should be expected to pay - you did buy the bike from the shop your having the warranty work undertaken ?? It might be different if you did not buy the bike from the shop your having the warranty work done by ... sorry


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[DIG]

Thanks all for the comments. I am having the replacement done by the bike supplier but having checked the manufacturers warranty conditions it does state all warranty parts will be supplied free baring labour. So i guess the manufacturer isn't paying the bike shop, hopefully they will take it on the chin, specially as its minimal work and more importantly ??? I am a loyal customer having spent over £12k+ on bikes in last 10years.
Lets see how it pans out.

 

[Russelliow]

I ordered my bike online but had to get a local ( expensive) bike shop to replace the motor. They charged £80, thankfully although the online seller of the bike wouldn't refund me this they did give me £80 of store credit.

 

[soundwave]

I ordered my bike online but had to get a local ( expensive) bike shop to replace the motor. They charged £80, thankfully although the online seller of the bike wouldn't refund me this they did give me £80 of store credit.

£80 to fit a motor is ridiculous thats like £10 a minute there charging for labour.

i bet no other normal bike service ie to change the bottom bracket costs that much.

my lbs will service a hole bike top to bottom for 80 quid and even clean it and polish it.

 

[Doomanic]

I wasn't charged for my recent motor swap. It was done by the supplying dealer and they said Bosch credit them for the time. Another nearby shop who are a Bosch service centre don't charge either, even if you bought the bike elsewhere.

 

[Russelliow]

they certainly know how to charge.

 

[signwave]

Remember, that as well as the manufacturer's warranty, a consumer also has statutory rights. Those are with the seller.

Warranty or not it looks like the seller has accepted that the motor is inherently faulty.

If that is so, then Section 23 of The Consumer Rights Act 2015 might be useful.
Amongst other things, that says:

23 Right to repair or replacement

(2) If the consumer requires the trader to repair or replace the goods, the trader must —

(a) do so within a reasonable time and without significant inconvenience to the consumer, and

(b) bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).

 

[STEVEMANFA]

Fit it yourself, just use the shop to exchange the motor.

 

[DIG]

Good news, No Charge.
They even did a few minor service item I had discussed when I dropped it off.

 

[STEVEMANFA]

Happy days and a good service form the shop, give them a shoot out on here for there top service.

 

[stephen Harvey]

I can say the same thing Stiff Cycles top notch no hassle.


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[stephen Harvey]

Quick question can we upgrade the software in a Purion controller or is this only done at the shop ??



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[stephen Harvey]

Opps I mean Intuvia controller sorry


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[Blackbird]

Upgrades can only be done by a shop.

 

[Doomanic]

What upgrades are available?

 

[Blackbird]

Just software upgrades. Like the EMTB mode or the support for shorter cranks that is coming.

 

[Fat Rat]

Just software upgrades. Like the EMTB mode or the support for shorter cranks that is coming.

I don’t see emtb mode as an upgrade personally
Shorter cranks are always nice for clearance thou

 

[The Bear]

I'd like my EMTB mode reverting back to Sport. Is this possible?