Recent content by CCebiker

I think that would make a really good package if the insurance part was better, and more realistic locking requirements. The app has stopped freezing for now, however I'm still not getting the alarm notification reliably. Today I moved my bike without turning the alarm off to see if I got...

Thank you both for the information this was super helpful. I'll leave them for now if there's a chance they'll sort themselves out in time otherwise I'll take it to someone to sort cause it gives me the fear.

Ah ok, thanks. I'll get my husband to try this on his stand. I could definitely hear it coming on but as for how much assistance I was getting, that was just me feeling it. Maybe I'm fitter than I think? Haha

So I'm hoping someone here can help as I've had no reply from Wisper via email after my first email. When my bike arrived my husband checked it over because he knows more about bikes than me. He saw that the front brake pads are rubbing on the disc slightly. He tried to adjust it but when he...

I posted this to check if it was some kind of gradual decrease in assist allowed or to do with the L1e thing. But if no one is saying that this is within the norm, and I confirm it is happening on my bike, this post will vanish and I'll you'll never hear me talk about it again But there's no...

To listen for the motor coming on? Or something else?

I was looking at the attached screen that came with the bike at the time, while freewheeling then pedalling again to confirm that the motor was coming on, and it said 19.5mph. My Garmin watch app (GPS) says I was going 31kmph on that stretch of a road so I think that's about right.

Ok so I'm not complaining but trying to understand this. I have the Wisper 806 torque model, that I got certified for use with throttle only (L1e I think it's called?) Anyway, I got it cause I have mobility issues, but yesterday I was feeling particularly good and so on a long flat straight...

Backpedal have told me that in the event if my bike being stolen, and the app not being accessible by me, they would be able to request access from PowUnity, with my approval presumably. So, overall that part is pretty well covered.

To update, backpedal have assured me in writing that my bike will be attempted to be retrieved no matter what the circumstances of the theft are, no strict locking requirements etc. They have also had me add them to the PowUnity app now, to make sure they have access, even if the app is freezing...

Haha, you know maybe I read this early in the morning and didn't pick up that you were in agreement about the ridiculousness of it. I have cancelled the policy but kept the backpedal recovery, more out of curiousity and the fact that I already paid for the tracker anyway. If I ever need to use...

It also doesn't make any sense given that the insurance doesn't cover stolen parts, only theft of the whole bike. But I'm not confident an insurance company wouldn't use the fact I hadn't secured the front QR to get out of paying for the full bike if it was stolen while the QR was not also...

You mean taking off the front wheel and securing to the back? That's not easy or practical for short stops, especially if you have any kind of physical impairment which is the reason I got an ebike.

Well, as I was sharing in the other post, it was actually impossible/difficult to even find a way my bike could be locked to their standard so it's possible they could question how I managed it. I don't intend on lying in a theft situation but even if I planned on it, I only have photos of my...

Well this is true and something I liked about it, however the limitations on the insurance policy part of the deal means I was more concerned about whether I'd be covered if backpedal were unable to get the bike back, or if parts were damaged in the process and I hadn't done everything to their...