Recent content by ChrisMeBike

I had the Swytch Pro kit for a year on my bike. It continues to work well. I got my wife a Swytch Pro kit for her bike this spring. That kit developed an issue. I received responsive technical support although the initial new controller module didn't fix the problem. Then they sent an entirely...

The summer has gone by since I engaged on this thread. Giving a final update here. I got plenty of support from Swytch but it took a while for the email back and forth. Tech support first end me a new controller. It was easy enough to swap out the old one and put in a new one. Unfortunately that...

I'm using a Swytch kit on my mountain bike so I have a front hub motor. I've in a hilly area (Vermont) and mostly ride gravel roads. I'm pleased with a front hub motor setup and in fact find that peddling the back wheel and a motor assist on the front wheel is about like having all wheel drive...

I am encouraged various Swytch owners are experimenting with modifications to utilize the Swytch kits in some way despite the technical issues. I am watching these thread with different experiments with hardware. Thanks for posting these experiences with different hardware. The Swytch had...

Jim, one more question. My support person said she was handing me off to the aftercare team. That was Wednesday. No mention of when I will be contacted again. Did similar happen for your wife? I have no idea if there's much churn in their support teams or how many customers are looking for...

Thank you Jim. I'll feel grateful I've only corresponded with two support people this far (Michael and Latisha) and they are polite and helpful. We're into the riding season here in Vermont and our season isn't all that long. So I feel a desire to expedite the process if possible. You and...

It's starting to make sense to me that the handlebar mount/bracket is the only change needed to fix your issue. Despite all my feedback with experiments trying both power packs and even sending a link to this thread, my customer support advisor (Latisha) has deemed my my situation thusly: It...

Jim, That's excellent information and thanks for answering. Glad to hear your wife is happy with her kit now too. If I understand correctly Swytch sent you folks a new power pack replacement connector, plus new handlebar bracket/connector, PAS, and charger. Can you please confirm and if you're...

Jim, I put a Swytch kit on my mountain bike last September. I bought another kit for my wife end of last year and put it on her bike in March. Her kit is acting up much the way you have experienced with your wife's kit. I'm slowly working my way through the Swytch support test/experiment flow...

Infopete, I purchased two Swytch kits. One for my mountain bike and one for my wife's 700c hybrid. I have an issue with her kit. I think it's the motor. I've swapped powerpacks and get about the same symptoms so I think it's the motor wheel. I experience intermittent power from the front wheel...