Recent content by KMG440

Thank you for your advice, we will definitely look at this option.

Perhaps I didn't make the situation clear - the exact model of bike which the salesman recommended was not available for a test ride and arrived in a sub-standard condition......Thank goodness we live in a country where adverts have to be honest & truthful, and there are sensible laws which...

I am very grateful for the advice & comments of forum members (50Cycles - misleading advertising) It was very useful to hear all points of view & I was particularly grateful for the detailed legal analysis provided by several forum experts. I am pleased to say that 50Cycles did finally agree to...

Thanks everyone, it has been interesting to follow the discussion and see different view points. Just to put you in the picture, I am a keen & fit cyclist, I enjoy pedalling and would be delighted to own a reliable e bike that I can use as alternative to a car for many routine journeys. My...

Thank you, I feel encouraged by you analysis! The directors of 50 Cycles are aware of the ASA ruling, but have not replied to my most recent messages via this forum. I am still hopeful of an amicable solution as it will be best for all parties, and the e bike market in general.

I agree, it is best to test-ride a bike. I went to Loughborough to do just this. However, it is pretty flat around there, compared with the Shropshire Hills, where I live. The problems only showed up on a steep hill. Also, the bike which I purchased was not identical to the one tested, as...

With respect, I feel you are missing the main point here. The company did not honour their advertised promise, which I feel is pretty clear: 'No quibble 100% money back' There was no small print attached to this promise, no time limit, no mileage limit, just no quibble.

Regarding the battery (which is not the main issue here) - the bike arrived with the battery fitted. We charged it on the bike (which the shop told us was OK to do). The battery fitting is actually so stiff that I lack the physical strength needed to do secure it myself. This is one of several...

The Advertising Standards have this to say regarding 50 Cycles web advert: .."we have looked at the ad you provided and agree that this was misleading. Therefore we have contacted 50cycles and asked them for assurance that they will ensure that any future ads for money back guarantees will make...

I

Thank you very much for your detailed and helpful replies. Thank you also for pointing out that 50 Cycles have now removed the guarantee from their web site. Fortunately, I have a screen shot which clearly shows the money back guarantee. The fact that they have altered it is , I feel...

Just to clarify, I am new to this forum, but am an experienced e-biker. I have owned Chinese-made bikes before and loved the experience, butthey had a short battery life. I bought a Kalkoff as I wanted to invest in a quality bike for long-term use. The 50 cycles 'no quibble' guarantee gave...

Amazingly, that is the situation at the moment. I was told that the bike would arrive back here 2 weeks ago, but am still waiting. To be fair, I haven't chased them for it, as I don't want the bike - I want to 50 cycles to honour their refund guarantee.