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Hi, a friend of mine has a problem with his rear hub motor it would clunk but not turn.I plugged my bike electrics to his rear wheel to see if it would run but it wouldn't, when I plugged it back on to my bike electrics you can hear the motor running but the wheel isn't turning. Any ideas please...

just fitted a cne-bike conversion kit with front wheel hub. The motor will only run if I spin the wheel backwards and push the thumb switch the ,motor runs for about 4 seconds and cuts out. Any ideas wha could be at fault.