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  1. O

    Alien warranty

    Thanks a lot for your replays. I did not talk to Jim, we just exchanged a few email messages. And I also cannot imagine how this could happen. After all it is not a big deal as I can hopefully fix it myself in half an hour when I have the replacement parts. I need a new axle and bearing...
  2. O

    Alien warranty

    It seems that many people here were quite happy with the service by Alien. I want to share a different experience. I bought an Alien Gents II a few months ago. I was using the bike for short distance commuting (twice a week, 5 miles one way) A week ago when I was cycling I felt strange...