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Thanks for your Email Tony, I have responded. I seriously want to resolve your issues, but am not sure what more I can do. All the best, David

Hi Alex, I hope all is well, if I remember we swapped your used 2016 705Torque for a used 806Torque as you wanted a smaller bike. Although the bike is not under warranty of course we will help you resolve the issue. I have spoken to Claud who tells me that he is currently in communication with...

Thanks Steve and to everyone else that has contacted me, for your support through this rather unusual episode. I agree there was a small confusion in communications, this does happen sometimes especially during the very busiest time of the year, and I apologise for that. Anthony is back on the...

Oh dear... we have done everything exactly when we have said we will do it, we have, as always, acted honourably, honestly and immediately. The danger of being open and honest in such forums is that you leave your self open to unprecedented and undeserved attacks such as this. I have to say...

Hi Anthony, are you talking to me? Having looked into the issue I don't really know how much more we could have done. How can I help you further? I really want you to be happy with your bike. All the best, David

Thanks Kenny, as long as we know about the problem we always sort it out as soon as possible. However when we get a customer who is unhappy with our service, and we do get it wrong sometimes, we learn from the experience and make tweaks inside our business. In this case though I really don't...

I am looking into the detail now Anthony, this issue is very much the exception rather than the rule and I want to make sure that you have been looked after as you should have been. Just so I can get the hang of this, last Monday we heard about the issue regarding a controller that may have...

Thanks for your input Anthony. As you say, we had agreed to send out the controller last week. We spoke to your supplier and asked them to test your bike against another in the shop to make certain it was a controller issue and not the display. We were told that you were not able to take the...

Hi Antony, please don’t worry, we get it wrong occasionally and really don’t mind it being aired. No one in infallible. It also helps us to make improvements, if we were only to get favourable feedback we couldn’t do that. I am genuinely concerned that there was an issue with the bike and we...

That’s strange, Claud told me that he had called. A new controller is being sent on Tuesday. Sorry for the inconvenience. All the best, David

Steve, I’m shocked you haven’t had these yet, please drop me a line. David@wisperbikes.com All the best, David

They have some good deals at the moment, they bought a bunch of bikes pre price increase and are selling them through at the old price.

With a Wisper Torque bike, uniquely you can click between torque sensor and cadence sensor on the handle bar settings or just use the throttle. Best of all worlds? Just saying!

Hadn't thought about that! Best get the Northern European advertising going! Sevenoaks is a nice place to visit too, bring your car and make a long weekend of it! Monsieur, you can cover the cost of Le Weekend in Kent with your savings. Majestic Calais do very well with a similar plan. :D All...

Here is the latest from The Collective of European Bike Importers... "Ceci n'est pas une pipe" "Ceci n'est pas un cas de dumping. This is a political game which fits with the current, general European attitude to discourage trade with China. Furthermore, a very small number of large companies...

Here is the latest from The Collective of European Bike Importers... "Ceci n'est pas une pipe" "Ceci n'est pas un cas de dumping. This is a political game which fits with the current, general European attitude to discourage trade with China. Furthermore, a very small number of large companies...

Yes Dave I have heard that tariffs will be immediately rescinded. However... we will not be able to sell bikes to Europe. So if that is an important part of one's business we still have to move manufacturing base to Taiwan or similar, we certainly cannot make here anymore. We are now happily...

Hi Ken, if the battery is a 575Wh it is likely that the battery is in hibernation mode. If the battery was fully charged when stored the battery is probably OK. If you take the battery to a decent ebike shop preferably a Wisper dealer. They will fully charge the battery and test the Voltage. If...

Fingers crossed Anthony, sorry for any disruption. Regards, David

Hi Anthony, I have responded in the Clinic. Can we talk there? Regards, David