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Sorry the delayed response. Connection pins look intact, cant see any damage on the monitor or docker part.

Its a removable monitor yes, but err 12 is not shown anymore (only the time is displayed, like when its not on the bike). I also have another similar haibike, i tried to swap the monitors to see if thats the problem, but same issue remains (monitor doesnt turn on). Does this mean that its not an...

I have the same symptoms on my haibike sduro hardseven 2015 with yamaha motor. During a ride the bike threw err 12, little bit later went completely dead and i cannot turn it on since then. I have checked the connections everywhere but they seem to be fine. Did you find a solution for your problem?