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Update (for anyone interested) - LBS says freehub issue so has now gone back to original retailer for a warranty repair....

Thanks DanD - tried that - runs OK, but the LBS do think it's a freehub issue and are looking at it now.

Ok thanks - I’m hoping it doesn’t need anything top specialist!

Hi folks - just wondered if anyone has had this problem, or can tell me what it might be, as my LBS - and Velorution - have so far not been very helpful. My bike is an Orbea Gain F40. It's been fantastic since I bought it in July - so good that I have used it for my 9-mile workday commute ever...

Sorry - I clearly meant the Canyon is much more expensive than the Orbea - not very clear from my original post.

Today’s Observer has reviews the Canyon Roadlite - see attached for those without access/paywall. There’s a few interesting things to note. The research by the catchily named ‘TransportatIon Research Interdisciplinary Perspectives’ sounds interesting and - speaking personally - I am bang on...

Thanks Neal - really appreciate your time on this. Very useful forum to have joined!

Thanks so much for all these replies. And I’m glad it’s not just me - turns out it IS quite complicated. No wonder that manual struggles to provide the right advice! From this exchange I draw the conclusion I should in fact be charging my bike up to 100% for my morning commutes, though not...

Thanks again. So if I very rarely, if ever, need a 100% charge, just sticking to the 80-20 rule and never doing anything else should be fine? Those who need 100% charges are basically going to find their battery lasts (much?) less longer than mine?

Many thanks for that. I should have explained, I am using the ebikemotion system/app, so it gives me a (presumably) accurate read out of exactly what percentage the battery is at. So your advice would be simply to charge it up to 100%, instead of just 80%, every two months? It's weird that...

I would greatly appreciate some advice form forum members, as I find the advice about caring for the battery on my (lovely) new Orbea Gain F40 totally confusing. It doesn't help I think that it's translated from German, being a Mahle battery. So it says that I should 'make a full charge at...