crosscity

I have a three-year old Carrera Crosscity. Lately I have been experiencing a lack of drive whilst pedalling, i.e. using the chain and when not using the motor. On these occasions I have been able to continue under electric power alone, by merely moving the pedals. I’m assuming therefore that...

I’m sure I’m being daft but has anyone else struggles to remove the battery from their Crosscity E. I’ve turned the key and I still can’t get it out. Is there a latch somewhere I am misssing?