905SE Battery lock broken

fatboytrig

Pedelecer
May 3, 2011
56
0
5EFF5806-5A55-49C8-8EBB-AF47B6EB0FD0.jpeg 5186CD9A-59CD-4047-9835-62448660B359.jpeg hi there, the housing that holds the locking mechanism has broken. The plastic around some screws seems to have snapped. I’ve only had the bike for a month.
Do you know how I go about getting it repaired / sorted?

Thanks
Matt
 

Nealh

Esteemed Pedelecer
Aug 7, 2014
19,991
8,173
60
West Sx RH
Speak to your dealer/warranty or contact David Miall of Wisper bikes, though more likely he will see this first.
 

fatboytrig

Pedelecer
May 3, 2011
56
0
I spoke to my dealer. He's great and offered help. Just wondered if others have had a similar issue with the lock on that model?
 

Wisper Bikes

Trade Member
Apr 11, 2007
6,211
2,174
68
Sevenoaks Kent
Hi Trig,

I have seen this before, it's rare though. We will change the battery rail for you FOC, which dealer did you buy the bike from? We can liaise with them directly.

All the best, David
 

fatboytrig

Pedelecer
May 3, 2011
56
0
Thanks David, appreciate the response. I have dropped it off with Chris at Guildford Electric Bikes, today, who has been really helpful.
 

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