cannot log on with smart phone

Nolan

Pedelecer
Jul 22, 2018
78
6
Hello, cannot log on with my smart phone, I fill in details and nothing happens, I can log on fine on different pc's, any help please would be great.
 

Fat Rat

Esteemed Pedelecer
Jun 7, 2018
1,890
717
UK
Maybe your smart phone isnt that smart :)

Seriously thou ive had no trouble on ios
What platform are you using it may help the powers to be with a diagnosis if theres an issue again
 

Nolan

Pedelecer
Jul 22, 2018
78
6
Maybe your smart phone isnt that smart :)

Seriously thou ive had no trouble on ios
What platform are you using it may help the powers to be with a diagnosis if theres an issue again
lol so it seems. If I put the wrong password in it tells me so I put in the right pass word it just refreshes as though I have not entered anything. I am using s9 an android phone. I have tried logging out of pc this has not helped either. I am all out of ideas.
 

HelenJ

Administrator
Staff member
May 19, 2011
203
341
Hi,

Are you using the Samsung internet app, Chrome or Tapatalk?
 

HelenJ

Administrator
Staff member
May 19, 2011
203
341
You can do, it is free on the Play store,

I’ve just tried logging in on a Galaxy S8 using Chrome and that works OK.

I’ll send you a reset password link to see if changing the password makes any difference.
 

Nolan

Pedelecer
Jul 22, 2018
78
6
You can do, it is free on the Play store,

I’ve just tried logging in on a Galaxy S8 using Chrome and that works OK.

I’ll send you a reset password link to see if changing the password makes any difference.
Tapatalk

Tapatalk is bamboozaling, however, I have had success with Google chrome. Thanks for the help.
 

Nolan

Pedelecer
Jul 22, 2018
78
6
sorry its still happening in chrome, I have also tried changing my password with no effect to log in issue......
 

rsscott

Administrator
Staff member
Aug 17, 2006
1,349
180
Hi Nolan,

Can you try clicking the stay logged in checkbox on the login page?
 

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