Hi All
I took delivery of my Ezee Torq that I had purchased from 50 Cycles in May 2006, I was well pleased with how it performed and its sturdy construction, over the first year had many enquiries from people about it.
Excepting for one time 7 months after purchase the bike had an electrical problem that was quickly sorted by 50 Cycles after being returned to their factory
Everything was ok until mid October 2008 when again the electrics failed, after several attempts over a week to get it started and realizing the bike was no longer under guarantee I decided to look inside the control box and to see if an onboard fuse was blown on the circuit board. What I saw was quite amazing, all 22 wires going into this circuit board were hard soldered, so no unplugging several multi pinned connectors for me and ordering another control unit.
Another observation was all the chips on the circuit board were glazed over, so any id of the components was impossible.
By the end of October the bike was returned to Cyclepoint for them to repair, I let 4 weeks go by and gave Cyclepoint a call to check on progress, I spoke to someone called Rhys who assured me that the bike should be back with me by Christmas.
I phoned at the end of January and was told that a pin was being ordered. By mid February I had a call from Cyclepoint to say that the new controller had been fitted but that there was a problem with the front wheel and motor it was not turning and making a funny noise.
Also at this point I was offered a new bike for a considerable discount, I declined and asked if a new wheel and motor could be fitted only.
Earlier this week I phoned Cyclepoint and was told that a new wheel was going to be fitted to my bike and agreement over the approximate cost was made. On Wednesday I received an invoice for £480 and today Friday Cyclepoint phoned me to say that the wheel could not be fitted because it would not fit on the forks and quickly reminded me that they could sell me a new bike for just £600, I again declined the offer and was now realizing that this company were not proficient at serious mechanical or electrical repairs.
The simple facts are that I cannot afford their offer, my plans now are to ask them to return the bike after removing their newly fitted parts I’ll pay for the carriage and when I get the bike back, I will dispose of it at the local tip and write off the £1200 paid for this load of rubbish.
Regards
Ken
I took delivery of my Ezee Torq that I had purchased from 50 Cycles in May 2006, I was well pleased with how it performed and its sturdy construction, over the first year had many enquiries from people about it.
Excepting for one time 7 months after purchase the bike had an electrical problem that was quickly sorted by 50 Cycles after being returned to their factory
Everything was ok until mid October 2008 when again the electrics failed, after several attempts over a week to get it started and realizing the bike was no longer under guarantee I decided to look inside the control box and to see if an onboard fuse was blown on the circuit board. What I saw was quite amazing, all 22 wires going into this circuit board were hard soldered, so no unplugging several multi pinned connectors for me and ordering another control unit.
Another observation was all the chips on the circuit board were glazed over, so any id of the components was impossible.
By the end of October the bike was returned to Cyclepoint for them to repair, I let 4 weeks go by and gave Cyclepoint a call to check on progress, I spoke to someone called Rhys who assured me that the bike should be back with me by Christmas.
I phoned at the end of January and was told that a pin was being ordered. By mid February I had a call from Cyclepoint to say that the new controller had been fitted but that there was a problem with the front wheel and motor it was not turning and making a funny noise.
Also at this point I was offered a new bike for a considerable discount, I declined and asked if a new wheel and motor could be fitted only.
Earlier this week I phoned Cyclepoint and was told that a new wheel was going to be fitted to my bike and agreement over the approximate cost was made. On Wednesday I received an invoice for £480 and today Friday Cyclepoint phoned me to say that the wheel could not be fitted because it would not fit on the forks and quickly reminded me that they could sell me a new bike for just £600, I again declined the offer and was now realizing that this company were not proficient at serious mechanical or electrical repairs.
The simple facts are that I cannot afford their offer, my plans now are to ask them to return the bike after removing their newly fitted parts I’ll pay for the carriage and when I get the bike back, I will dispose of it at the local tip and write off the £1200 paid for this load of rubbish.
Regards
Ken
hn
