Hi Budsy,
This is Alexander Bell, Founder and Managing Director of Electric Rider.
Shame to be acquainted with you on such a thread, but thought it would be best to make an account for our business on this forum to address your valid concern and Pentiumofborg's comments, after it was drawn to my attention by a customer this morning.
Firstly, we are a legitimate retail platform and an authorized dealer for over 35+ world renowned manufacturers covering eScooters, eBikes & more. In order to retail for these brands we have to verify that our operations meet their industry standards. We are based in the UK and currently retail through our website. We are expanding soon to have a physical showroom and space, but due to COVID19 lockdowns this has been delayed. Our friendly team are all based in the UK and our sales manager would be more than happy to help find the right eBike for you if you get in touch with us directly.
Secondly, it's easy for me to write words on here to 'convince' you that we are legitimate,
but please see our company filings here for proof that we are actively trading.
Further, we take our reviews and feedback extremely seriously and I can reassure you that
all our reviews on Trustpilot here are from genuine orders and customers. You can verify this by the 'Verified' tick that appears when a customer receives an automated email from Trustpilot after they have received their order from us (Trustpilot links into our eCommerce system to verify their order is completed).
To address your comments Pentium, let me clarify:
Our address can clearly be seen on companies house - as it's not a physical showroom (explained above), we did not want customers to 'show up' outside our offices. The webserver is using Shopify's DNS which is our ecommerce platform (they are based in Canada). Feel free to call our number and you will be able to speak to a real human, based in the UK. In regards to stock we make it clear whether an item is for 'Preorder' on each product page. During these trying times it's always best to enquire with us to see if there is anything we can secure you immediately, rather than waiting for stock to arrive. Many customers are preordering with us to ensure they receive their products when they arrive.
I hope the above reassures you that we are here to serve, and do so to the best of our ability. We are here for the long-term and value every customer interaction we have.
If you have any further concerns feel free to speak to me directly on:
lex@electricrider.co.uk or to our team on
info@electricrider.co.uk where we can help find the right eBike for you.
Best regards,
Alexander Bell