So after not ordering off Magura for a while we order several parts which are in stock including a classic battery and travel charger.
As we recently moved we made sure that the new address was on the system. I had one other order from Magura arrive during this period, for a battery which arrived within a few days and had our old and new address on. You get mixed messages over how long batteries should take, apparently the SLA says 2 days but Magura sometimes say two weeks?
We have had plenty go poor experiences with Magura in the past. My highlight being our card machine is broken and we do not know when it will be fixed (you could not make it up).
These parts were ordered on the 14 October 2015. However they have yet to arrive and Magura have no idea where they are. They sent a second battery and again this has not turned up and again they have no clue where this is.
To make matters worse you leave Magura messages and they do not call you back or email you. They say they tried to call yet no answer phone message is left. Instead you have to spend your time and money calling them in Germany.
We have customers waiting for these parts yet even when you contact Bosch to explain about this poor service no one can offer any solutions.
They do not even know which courier the parts should have/be coming with. Apparently they use a forwarder, which means they do not have a clue which items are with which courier.
To say we are hacked off is an understatement, it is impossible to provide a good service when you have this type of parts back up.
I even contacted the head of Bosch bike Service and Sales but again this appears to have made no difference.
All we want to do is provide the level of service our customers deserve!
Hopefully we will get these parts in the near future but it does not give us much hope for future orders
Just a bit fed up with Magura, you expect Bosch to sub contract to someone who can provide at least an adequate service.
As we recently moved we made sure that the new address was on the system. I had one other order from Magura arrive during this period, for a battery which arrived within a few days and had our old and new address on. You get mixed messages over how long batteries should take, apparently the SLA says 2 days but Magura sometimes say two weeks?
We have had plenty go poor experiences with Magura in the past. My highlight being our card machine is broken and we do not know when it will be fixed (you could not make it up).
These parts were ordered on the 14 October 2015. However they have yet to arrive and Magura have no idea where they are. They sent a second battery and again this has not turned up and again they have no clue where this is.
To make matters worse you leave Magura messages and they do not call you back or email you. They say they tried to call yet no answer phone message is left. Instead you have to spend your time and money calling them in Germany.
We have customers waiting for these parts yet even when you contact Bosch to explain about this poor service no one can offer any solutions.
They do not even know which courier the parts should have/be coming with. Apparently they use a forwarder, which means they do not have a clue which items are with which courier.
To say we are hacked off is an understatement, it is impossible to provide a good service when you have this type of parts back up.
I even contacted the head of Bosch bike Service and Sales but again this appears to have made no difference.
All we want to do is provide the level of service our customers deserve!
Hopefully we will get these parts in the near future but it does not give us much hope for future orders
Just a bit fed up with Magura, you expect Bosch to sub contract to someone who can provide at least an adequate service.