E
emailed vendor this morning so we will see what kind of customer service we get. rather they swap pack, will see if I am fobbed off with you checked yourself,etc. They only give 1 month looking at the small print.If it was my battery and carried no warranty from the seller, I would try a manual cell group charge to see if the cells would hold a charge.
In this case it sounds like Eddy may have some redress with the vendor first, so I believe he should go down that route first with them first before messing with the battery. The vendor has asked him to put it on charge for 24hrs but as we know the bms won't play ball with a cell group below lvc, I guess he needs to do as the vendor ask's for them then to act to try and rectify/replace the battery.