Oxygen service -so good it deserves a thread of its own.

DBye

Pedelecer
Apr 27, 2016
166
78
I had a bad day Tuesday. To top it off when I got home I dropped by S-Cross CB battery charger-end-on onto the concrete floor and cracked the plastic around the fuse and charge point.

Battery still worked fine and charged OK and I cycled into work with it the next day, but I was concerned about whether it was still water tight.

I called John at Oxygen yesterday. He said he would come out and pick up the battery and swap out the broken plastic for the end of a dead spare battery he had, and would lend me a different battery in the meantime. Turns our there was no need to lend a battery.

Today, he came to my place of work (~5 miles from their shop), picked up the battery ~12.20, fixed it, and dropped it off back at my place of work around ~15.30.

He charged me £0.00 and also gave me 4 spokes as I'd popped one on the front wheel.

My gasted is flabbered.
 

Nealh

Esteemed Pedelecer
Aug 7, 2014
19,995
8,173
60
West Sx RH
Brilliant service and after care certainly well worth a mention.
Though Oxygen didn't charge if it was my bike being repaired I would be going around with a nice box of cakes and a beer or three to say thank you.