I bought the Mercury from Evans cycles 10 days ago and have just completed a 22 mile round trip with a mate.
First impressions of the bike are good.
The Bafang G020 motor pulls strongly, particularly at low speeds where I would have used the throttle to get moving on the MiRider due to my weak ankle. There are 5 levels of pedal assist and I mostly used 1 or 2 except for a couple of steep gradients (this is the same riding profile as on the MiRider). The 8 speed gears are also handy although I haven’t had any need to use 1st yet and can usually pull away in 2nd or 3rd. The hydraulic brakes are excellent and well modulated.
The bike looks good with the cabling etc routed through the frame. Hopefully it will be pretty hard wearing but the extra height over the 16” wheels of the MiRider keeps most of the mud out of reach. I’ve got the medium, which is the smallest frame, and the stand over height is comfortable for me at 5’6” although the seat post is pretty much as low as it will go.
The 374 Wh battery performs well. At 22 miles and 750 feet of elevation, it was indicating 3 out of 5 bars remaining although it may have been about to dip to 2 bars as the recharge took around 3 hours.
At £1100, it’s a decent bike for the money and easy to ride.
The not so good.
The saddle isn’t comfortable so I’ll swap that for something with better padding.
The mounts for bottle holder(s) are located on the front forks which seems like a quick way to destabilise the bike.
The bike can take a rack or a rear mudguard but not both. I’m also struggling to find a front mudguard.
The battery is integrated into the frame and looks very sleek but it is tight and awkward to remove as it faces upward rather than down as on other bikes. I also managed to trap the flap of skin between my thumb and forefinger which is up there with barefoot Lego !
There were no instructions for the electrical side of things, such as turning the bike on, operating the assistance, battery care etc. It’s pretty straightforward in that the handlebar unit turns everything on and there are LED indicators for battery and assistance levels but it would be nice to know if the power is delivered up to a top speed that varies according to level or some other factor. For example level 5 feels less responsive than level 4. The charger stays on red for several minutes after the battery indicates it’s done which I guess is the BMS sorting things out, but it does beg the question as to whether I can give it a partial charge should the need arise.
I’ve been chasing Evans customer services who have pretty much fobbed me off at every contact point (online, phone). The store phone doesn’t work and customer services claim to have no other way to contact them - I’m guessing they’d find a way if the banking isn’t done. That’s when I discovered it was part of the Ashley empire. Compare that to the customer support from MiRider who are absolutely fantastic and even sent out spares FOC.
Interestingly, according to Strava, this full size bike with 8 speeds is nowhere close to beating the little MiRider on the 2 steep roads through the village. It’s several seconds slower and hasn’t even made the top 3.
I’ve got a minor squeak from the front wheel which has persisted after a bit of lubrication (although the wheel spins freely) and a strange noise around the rear that I may have fixed by cleaning the derailleur.
So my conundrum is do I return to Evans Cycles for the 6 week inspection or find somewhere else ?