PSWPOWER - DO NOT USE THEM

lav180

Finding my (electric) wheels
Apr 22, 2021
13
1
I've posted before.
Long story short.
Ordered 48V battery and 48V Tongsheng motor
They sent a 36V motor
They finally admitted they sent the wrong motor
Settlement was I send motor back to UK address they / Ali Express supplied
I send motor back - Seller stated motor received.
NO MONEY refunded to my account
I tried to contact them through Ali Express but they BLOCKED me sending messages!
Ali Express think dispute is closed.
PSWPOWER are SCUM !!
 
  • Informative
Reactions: Fordulike

Scorpio

Esteemed Pedelecer
Apr 13, 2020
265
106
Portugal Algarve (temporary)
Wow ! Not a company I've ever bought from but I came close a few times.

Will be interesting to see if anyone else has an comments about them.
 

Fordulike

Esteemed Pedelecer
Feb 26, 2010
3,698
1,469
Tyne and Wear
Same as Scorpio, they've been on my shortlist a few times, but I've never actually bought from them. Thanks for the heads-up.
 

wheeliepete

Esteemed Pedelecer
Feb 28, 2016
1,695
593
57
Devon/Dorset
I've ordered from them several times in the past, as have many on here, all been ok and received in good time, so not experienced the way they deal with problems. Lav 180, how long have you waited for your refund and did you keep communication simple, pleasant and polite? It does seem to me that people are too quick to start ranting and raving when problems arise with distance buying/selling, immediately feeling like they have been riped off, when the reality is that someone has just made a mistake, it goes wrong sometimes.
 
  • Agree
Reactions: flecc

jarob10

Esteemed Pedelecer
Jan 22, 2017
251
69
48
Uk
I've posted before.
Long story short.
Ordered 48V battery and 48V Tongsheng motor
They sent a 36V motor
They finally admitted they sent the wrong motor
Settlement was I send motor back to UK address they / Ali Express supplied
I send motor back - Seller stated motor received.
NO MONEY refunded to my account
I tried to contact them through Ali Express but they BLOCKED me sending messages!
Ali Express think dispute is closed.
PSWPOWER are SCUM !!
Maybe try credit card charge reversal?
 
  • Agree
Reactions: PC2017

PC2017

Esteemed Pedelecer
Sep 19, 2017
731
111
Scunthorpe
Maybe try credit card charge reversal?
Or a debit card chargeback - keep the tracking info (screen shots etc) and emails you sent and received, your bank will most likely side with you.