I've had my BH Emotion Neo Cross since April and I've watched with alarm the many postings re. poor service/spokes.
Just before Christmas my bike blew over in a strong gust and I think a spoke broke - at least I never noticed it. Later, out on another ride I noticed the broken spoke and contacted the shop. They replaced the spokes (2) with temporary ones until they got some in. Early Jan I rode up and they fitted the 2 new spokes. Although I told them I thought they might have broken when the bike blew over they didn't charge me. I've had 2 rides since Christmas and the bike remains an utter delight to ride.
I would like to recommend to anyone who's interested their bike shop 'All About the Bike' based in Buckley North Wales. I think the value of having someone who really knows about setting up the bike is immeasurable. I'm hiking in Snowdonia tomorrow but really looking forward to my next ride and more when the weather picks up.
Just before Christmas my bike blew over in a strong gust and I think a spoke broke - at least I never noticed it. Later, out on another ride I noticed the broken spoke and contacted the shop. They replaced the spokes (2) with temporary ones until they got some in. Early Jan I rode up and they fitted the 2 new spokes. Although I told them I thought they might have broken when the bike blew over they didn't charge me. I've had 2 rides since Christmas and the bike remains an utter delight to ride.
I would like to recommend to anyone who's interested their bike shop 'All About the Bike' based in Buckley North Wales. I think the value of having someone who really knows about setting up the bike is immeasurable. I'm hiking in Snowdonia tomorrow but really looking forward to my next ride and more when the weather picks up.