A 36v lithium-ion battery has 10 cell-groups. They each need to be the same voltage otherwise you lose capacity. There is a management pcb (BMS) that takes care of balancing provided that you fully charge each time. There is a wire from each cell group that goes to the BMS so that it can check the cell voltages. These wires are normally come to single multi-pin connector that plugs into the BMS. You can unplug it and check the cell voltages with a meter by measuring each pair of adjacent pins. Here's a picture that should help:
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If they're wildly out of balance you can balance them manually with an RC balance charger using pinstrip to connect the two. The charger has a balance function. Once set and activated, everything is automatic. RC chargers normally only go up to 6S, so you can balance up to 6 adjacent cells at a time
You can also charge one cell at a time with a 5v USB charger, but you have to keep an eye on it to make sure that it doesn't overcharge.