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Yes... Mine looks exactly the same - different from what Panda eBikes show on their website. But in my case it works fine so far - I have e-cycled over 600 miles since I've got the kit

I think it's worth mentioning that the battery I've got from Panda eBikes looks completely different than the one displayed on their website. Also, there was an additional invoice in the box with the missing parts that says "Hailong 8.8Ah battery - Chinese cells". Are the DLG cells they claim to...

I've got the missing parts! I took 25 days full of frustration and uncertainty but I finally received what I paid for. It seems that the company really struggled with some kind of problems and is now trying to catch up. I don't think, however, that there is a justification for not informing...

I've just received an email from them. It seems that they sent the parcel after all (I've got the tracking number). It's a shame they didn't inform me about it earlier. Anyway, I am going to let you know if everything is fine. The missing parts should arrive tomorrow.

I emailed them and negociated a discount for their kit and the battery and they sent me a PayPal invoice

Thanks for clarifying that. Do you think it it worth giving Panda eBikes a chance and wait for the missing parts?

The deadline for PayPal return is on Saturday and if I don't submit tracking information by then the case will be closed with no possibility to reopen it. I still prefer to get the missing parts but after these lies from Panda eBikes I fear I might not get them at all... Any suggestions? Also...

The missing parts are worth more than £250... It's their 8.8Ah battery, controller, PAS and cables that they didn't send. I'll return what I've got tomorrow if they don't send me a proof of despatch today... And I don't think they will because I haven't heard from them today after I asked for it.

Yes, I'll let you know as soon as I get the missing parts from Panda eBikes. I've asked Oliver to send me a proof of despatch and I am still waiting for his reply.

So... it's Wednesday and I still haven't received the missing parts as Panda eBikes promised. There was no e-mail, no sms, no call, no card left by the courier and, obviously, no parcel waiting for me. It seems they lied to me again. This is a nightmare. Would @Panda eBikes like to comment on this?

The kit was purchased from pandaebikes.com and I am communicating with them using e-mail address from the website. I got a part of my order after a week after the payment date (on Monday) and informed them about the issue with the missing parts. They replied straight away and apologized for the...

Hi, I bought a kit from them 3 weeks ago and still haven't received it. They get a lot of negative feedback on eBay and trust pilot site. Is anyone experiencing similar problems with this company?