You should have kept your comment unedited because editing it to only be rude was unnecessary. You expect me to know the terms you used in your comment? polarity, are you serious? you do realise there are actually people new to ebikes. It takes you 2 seconds to type or even copy/paste the bike name into google search.
You don't understand the frustration we have. We give up our time to help guys like you, but it becomes very tedious when nearly everybody that asks for help doesn't give the information we need to help you. Instead, we have to waste time and effort asking for photos, and these guys give us and tell us everything except what we ask for and need to solve their problems. These days, if they don't give what I ask for, they get nothing further from me.
If I'm totally bored and I feel sad for you, I might do some research to find out what you're on about, but it's a nice day today, so I'm not bored.
Comments like Neal's might come across as rude. I've written the same many times. You should have sympathy for him, and gratefulness, as he still did his best to help you, regardless.