after sales waiting on parts nightmare
Hi David,
I have been trying to contact you by telephone, left meesage last week and again today. I am awaitng parts (under warranty) from your supplier here in Ireland. I find it hard to make contact also with supplier. There seems to be a problem with the courier, on both dates I was given to expect delivery, nothing arrived. From the experience of when I received the Wisper City last year, the courier service seems to be multiple operatives. As example... Goods delivered to a collection point, another courier picks up and takes to another collection point and so on. The bike itself met with 3 couriers when initially dispatched. As it is now small parts, I suspect 1 or other of the collection points are waiting to fill their van up before delivering. I posted suspected faulty parts with post office, and your supplier had the package on day 2. , the annoying factors to me are 1 contact, slow if any response on either emails or telephone, 2 having a bike that I was told and can read that aftersales are speedy, 3 I still don't know when I will get the parts, and too, if they don't cure the problem.... will it take an age to get the wisper back to a working state. My feelings are to send the whole bike bake and seek a refund, as it is with my shift work, it is costing me to have someone in the house on the expected delivery days.... thats my lot, hope you can sort it out, and I will keep trying to contact you by phone.