hey_pavel

Hi. We cannot answer faster than 3-5 days like many other brands which produce e-bikes or e-bike kits(not just resell or rebrand china stuff). It's not because we don't want to answer - it's because the whole team working on solving production and shipping problems (new month = new problems, new delays with components for kits, new shipping rules, etc). Sure we can hire more people, make the price higher by 30-40% and answer all questions within a day. Or we can just buy "fake" reviews on Trustpilot as some other brands do. Instead of all this, we spend our time and budget not on aggressive Ads but on improving our kits and our new support ticketing system too (we plan to launch it 1-10th September). I'm sure that we'll be able to answer all e-mails within 1-2 days with this new system. We issue all refunds on customs fees on the next working day after we receive an e-mail from the customer but processing takes up to 15 working days.

Hello. We don't answer any messages on Instagram, Facebook etc. You can contact us at hey[at]vekkit.com

You can try to keep the battery outside the battery bag when you don't use the kit otherwise microchips drain the battery. New kits have the sleep mode but this increased the price as you can see on our website. If it doesn't help please, contact us - hey[]vekkit.com

Hello. Please, resend your e-mail if I still haven't replied. Sorry, your profile hasn't a name and I cannot check if I've answered or not. There were problems with the e-mail filter and we have missed many e-mails.

We can produce a kit for your bike with a seat post or handlebar mount - vekkit.com .

It's Pavel from Vekkit. Thanks a lot for the review. we developed the 5.2Ah (187,2Wh) battery which contains two 2.6Ah (93.6Wh) separate batteries. That's why you can take them on planes.

yes, the cost of shipping is included when returning the kit because we can provide test rides in Krakow only. About reviews - we don't plan to send kits to review but we'll publish links on reviews by our customers.

Hi All. I'm Pavel from Vekkit. Yes, there are no reviews yet. It looks like our customers don’t have free time to write reviews. Anyway, you can order the kit, receive it, try and return back if you don't enjoy it. We have spent more than one year to develop our wireless cadence sensor. Yes, it's a really complex task to make the sensor robust against interference but we did it. We don't use BLE like other sensor productions do. We use a proprietary RF protocol. It helps to deliver data from the sensor to the motor controller very fast and securely.