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Update: The tool kit arrived today. When I went to remove the cassette - it turned out it was a screw on freewheel. Then (before I started) I also noticed it was very wobbly and loose (not on the bike, but the unit itself. I have just finished swapping it with my (much tighter) freewheel. It's...

Hi, Anyone who read my desperate post on Monday about the rear motorised hub on my wife's bike may have an idea about this already. I hope this is OK on a new thread. I have determined that the malfunctioning hub is generic (brilliant advice from this forum, thanks), so a replacement...

That is so helpful. I have ordered the maintenance kit just now and will look inside when it arrives. I may well be adding to this thread if I can't find a simple fix. The link you have given has a June delivery date, and all others seem to come from China. There is an Amazon one although I...

Crikey, I think that the motors must be 250w, just seen that 350w isn't legal! I guess I have misread the original bike spec.

Do you think this is the same? The link you sent is 250W Ours is 350W https://uk.banggood.com/MXUS-36V-350W-Rear-Cassette-Ebike-Hub-Motor-High-Speed-Brushless-Gear-Hub-Motor-for-Electric-Bicycle-Rear-Wheel-Drive-p-1772708.html?cur_warehouse=CN&ID=6287830&rmmds=search

https://uk.banggood.com/MXUS-36V-350W-Rear-Cassette-Ebike-Hub-Motor-High-Speed-Brushless-Gear-Hub-Motor-for-Electric-Bicycle-Rear-Wheel-Drive-p-1772708.html?cur_warehouse=CN&ID=6287830&rmmds=search Do you think is this what I have? I am sure it is a cassette (Epoch cocs 0004) and it is 350W If...

OK, final update: I swapped the wheel over to my 29" bike (tricky as I had to swap the disc rotor as well). It is definitely in the hub as it got noisy almost straight away .:( I now have to find someone who can fix or replace it. Thanks for all the help here. Nick

OK. A 10 mile cycle: All fine for 7.5 miles. Thought we had it cracked. Then it started, a creaking / clicking noise. Also it seems to be associated with a slight loss of power. It stopped for about 1/4 mile at one stage. I did check all couplers after it started, none were warm. I also...

Not sure what Hall sensors are. The wheel spins fine. I have just pushed the connector together (I had separated it for the photo). There is a possibility that it went an extra click further in when I gave it a hard push. If that is the cause I shall be thrilled. We shall go for a cycle ride...

What we do notice is that for the first 5 miles or so it is quiet. Then it builds up and gets worse and worse. I was thinking that it was the bearings getting warm but the electrical source does sound like it is worth investigating. Thanks for re-assurance about generic parts. I was pretty...

I have just noticed that you are a cycle trader, does that mean that you might take on the challenge if I send the wheel to you?

Thanks so much for your advice here.I agree, it does look very similar, I am sure you are correct.. This info will help in investigating repairs. I couldn't find a supplier through Google searching just now if replacement is the final answer, but I bet there is a trail I can follow.

That is really helpful and extremely encouraging. Points 2 & 3 should be easy to determine. Not sure how I can check the Benelli wiring though. However I am sure a solution could be found for this as the connections are of a common style.

I really hope someone can help here. I got my wife a fantastic hub powered Benelli E bile a few years ago. (I got myself one too). We love them and we like the spec. However, her rear hub motor is playing up. Even though it still works, it has got extremely noisy and we know it will fail soon...

I really hope someone can help here. I got my wife a fantastic hub powered Benelli E bike a few years ago. (I got myself one too). We love them and we like the spec. However, her rear hub motor is playing up. Even though it still works, it has got extremely noisy and we know it will fail soon...