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It shouldn't be a problem. Normally such responsibilities would be sold with the business. It's quite common in other areas. There's actually two types of protection for the consumer. Statutory rights under the sale of goods act - which is a retailer thing, and warranty - which I...

Thanks Flecc; I tried them and unfortunately they are sold out. At that price I'm not surprised! Seems like a good site so I've bookmarked them and will go back next time I need anything. I've had a ring round the local bike shops and managed to track down some. More expensive than online...

Well I thought I would be clever and order the 1.35 ones for extra low rolling resistance, but I couldn't get them on to my rims. So I had to send them back and refit the nasty Kendas. In the process I did discover my dropout problem (described in another post) and I also noticed how poor the...

Doug, If you read my email again it should be clear it was intended to make you aware of this problem so you could correct it on future bikes and even send out torque arms to current owners to head it off. Given the safety implications of losing a wheel at high speed, I felt an obligation to...

Jimmy, That's a good point however I would add that it is also important to get the right electric bike for your specific needs. They are all different, lots of people get the wrong one first time. At least there are fewer kits to choose from. Getting the wrong bike is a more expensive...

Today at Shepherds Bush roundabout - a Sparta Ion! How many points do I get for that?

I completely agree with both of Jeremy's points. I'm also in the middle of installing a kit. After some thought and research, the motor I chose for my specific requirement is a Tongxin. These are very small, light and quiet motors with a good record on lower torque applications. With the...

Mark, Firstly, welcome to the forum. Secondly, can I suggest that if you put your posting in the main 'Electric Bikes' section of the forum you are likely to get a better response. These clinics sections are not so well-frequented! Sorry to hear that your bike has had a few problems...

I've just noticed the label on my Wisper 905se motor and it is a Suzhou Bafang. Frank

I've fitted my torque arm! Being a novice metalworker, it took me a couple of hours. The spanner didn't work so I used a strip of steel from an old gardening tool, got the right shape holes in the right places and tightened it up. I feel confident to ride the bike again now with the dropouts...

The Electric Transport Shop has actually been selling the 905se for a few months, although it only appeared on their web site recently. I tried one there back in the Autumn. I understand these are from the first container load of these bikes to come to Europe. There will be a relaunch...

Jimmy, Quick release and disc brake don't mix! Look here. Mine has bolts. I pointed this out to David from Wisper on an earlier thread and I think they are going to stay with bolts! Taking the back wheel out is a dream. There is a connector so you can just disconnect the motor wire...

John, I should have taken a photo but I've put the wheel back in again now and bolted it in extra tight! Imagine the drop-out as being a U-shaped slot with the flattened sides of the axle fitting in snugly against the flat sides of the U. That is how it should be. On mine the axle has...

While trying to take the back wheel off my Wisper to change the tyre this morning I discovered a potentially serious problem. My bike has done only 100 miles but the rear dropouts which house the motor wheel are showing significant wear. This is obviously due to torque from the motor axle...

Very well put - I agree wholeheartedly with that

It's always better to use law as last rather than first resort and try to sort things out through in person. However if a company does not pay up having lost at court, the next step is to send in the bailiffs. That can be done with a large company with a public presence. Where it doesn't...

I agree that legal cases are always far better avoided. However it's a popular misconception that it is hard for a consumer in the UK to take legal action against a company. It's actually easy and quick. There's a special court track just for this (the Small Claims Court). You don't need...

While I'm still waiting for a new controller, I can report some good news regarding the performance of my Tongxin motor. I've been for a 10-mile ride this morning on the bike which has the Tongxin installed - but no battery and no power. The rolling resistance and impact on the handling of...

I think it is pretty clear cut. The directive was introduced just to deal with situations of this type. Wisper couldn't argue it was a materially different spec from the products sold in the UK because, as David explained in this forum, the product they sent to the UK was half of their first...

I understand (in part from comments earlier in this thread) that EU single market law means that Wisper would, in fact, have to honour warranties regardless of whether the bike was purchased in the UK or Germany. I suspect David isn't aware of the law and needs to be informed of it. But I...