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support@wisperbikes.com, please ask for Izaak or Adrian. Mention that I asked you to contact them. All the best, David

Thanks Richard, Is it the original battery?

Please email our Support guys. I’ve not come across that before.

Please let me know what model you have and the age of the bike.

Hi, please let me know how old the bike is and where the battery is situated on the bike? All the best, David

Hi, thanks for considering Tailwind. We can free of charge change the stem to an adjustable and the bars to more swept bock reducing the reach. All the best, David

Thanks for the great review! Due to the 48V system the Wayfarer is very punchy, but as you say it’s heavy, it’s our limo! The Tailwinds run on a 36V system so not as powerful but a lot more nippy due to its much lighter weight. Try before you invest would be my advice. All the best, David

Please urgently contact support@wisperbikes.com, we need to get the display to see what’s gone wrong. This is a very wildly used lcd, in all my years in the industry I’ve never seen anything like this! All the best, David

hi Richard, could be the thermal cut out, do yih find this happens when hill climbing? All the best, David

Hi Lorna, I suggest you contact Izaak support@wisperbikes.com, he will be able to advise. All the best, David

Please let me know which Wisper you would like to try and I will make arrangements for your local dealer to have one in store for you. All the best, David

I heard yesterday that they were pulling out of the eBike market to concentrate on car servicing, parts etc., has anyone else heard anything? All the best, David

A few points re BEBA, The association was set up for several reasons. One of them, as has already been pointed out, was to give those buying bikes from a BEBA member confidence that members were aware and worked within EAPC rules, also we had spare parts and had the skills to fix any issues...

Hi Lorna, please let me know how you get on, any problems you can always send it to us for testing. All the best, David

Hi Lorna, it may well be that if the bike has been left with a flat battery the cells have been damaged. Try Saneagle's advice first though. All the best, David

Hi Denwyn, have you considered our new Tailwinds? We are getting amazing feedback from owners. This is the stripped back City model a low crossbar comfort model with mudguards etc May suit you better. Also available in black. All the best, David

Thanks for the great review! Please let me know how you get on over the weekend? All the best, David

Hi Nick, please send it to… Wisper Bikes A7 Chaucer Business Park Watery Lane Kemsing TN15 6NB for the attention of David Miall please put your return address and telephone number in the package. reference “post 684577 Pedelecs” All the best, David

Hi Nick, That’s the throttle control. But for the power loss fault, send the controller in to us. I think a resistor needs changing. All the best, David

Hi Denwyn, Yes no problem. All the best, David