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  1. Wisper Bikes

    Wisper After Sales Service.

    You are correct of course, however we have to help a lot of dealers, especially now the standard bike trade have started to sell bikes. It was like this in the early days with ebike specialists but now they all have the equipment and capability to do battery checks. As a manufacturer we...
  2. Wisper Bikes

    Wisper After Sales Service.

    Thanks Neath! Hi ebiker99 why not call me and We can discuss exactly how these things pan out in the real world? As you can see, we are so much faster than the likes of Bosch etc, do you have a bit of an axe to grind in our case? Reading through your other posts you seem to be very well...
  3. Wisper Bikes

    Wisper After Sales Service.

    Of course you wouldn’t, no one would. If there is a problem we would like to be much faster. However by the time we actually received the battery, ran all the tests and the new battery had been received many days will have past. Especially at this time of year when we are checking and sending...
  4. Wisper Bikes

    Wisper After Sales Service.

    Many thanks again Steve, I do remember the case. We managed to get the issue resolved but weren’t happy it wouldn’t reoccur so elected to supply a brand new battery. We are using your old battery for bike testing. All the best, David
  5. Wisper Bikes

    Wisper After Sales Service.

    Thanks Steve for your kind words , sorry you had a problem and it took two weeks to repair. We are massively busy at the moment. Ebiker is correct, it shouldn’t have happened but unfortunately problems do arise with all motor vehicles. We are very aware that if there is a problem we need to be...
  6. Wisper Bikes

    Wisper 905 Torque - First Impressions

    Thanks Kam! The 905Torque is different and will take some getting used to after the old Classic, but I'm sure that you will get to enjoy even more than your other Wispers. Thanks so much for the continued support and custom over the last decade! All the best, David
  7. Wisper Bikes

    Wisper 905 Torque - First Impressions

    Hi Kam, thanks for the great overall review. Thanks for all the positives. The new Wispers are very different to the old bikes, more finely tuned lighter and much more nimble. Re the negatives... - The motor assistance is not smooth. When it kicks in and out, which happens more or less...
  8. Wisper Bikes

    The Last Wisper Sneak Preview of the year. 12kg Road Bike

    Yes, I will certainly be looking for a few people to try out and report on the first bikes coming in. If you are interested I would offer a great deal. All the best, David
  9. Wisper Bikes

    The Last Wisper Sneak Preview of the year. 12kg Road Bike

    Hi Al.b, Thanks, we are excited too! It takes such a long time from idea to fruition. Here are the first frames before smooth welding process and hardening! Our new babies!! The Pineapple is now the Velee! We have struck an important deal with an Austrian Company who will market in...
  10. Wisper Bikes

    The Last Wisper Sneak Preview of the year. 12kg Road Bike

    The hub version will be very similar in specs, but slightly bigger because of the 27.5" wheels. We will still be running the 705 26" and 24" and the 806 folders long into the future. We don't expect to see these new bikes on the market until spring 2020.
  11. Wisper Bikes

    Police on E-Bikes

    Kent police just collected a couple of Wispers for extensive testing. We have supplied 100s of bikes into forces all over the country. All bar none love the fact that they can connect more easily with the public, and travel much further than on a non electric bike. They were very effectively...
  12. Wisper Bikes

    The Last Wisper Sneak Preview of the year. 12kg Road Bike

    Hi Stringsonfire, sorry not yet but should have in a couple of weeks along with the first images of the finished. We are still aiming for £1,500 for the hub version and £2,200 for the Centre motor version, the CM version will be built to a generally higher specification. All the best, David
  13. Wisper Bikes

    The Last Wisper Sneak Preview of the year. 12kg Road Bike

    Hi Atmo, We are using a new motor designed by the team that are responsible for the Bafang Max. We are branding it the “Wisper HT”. I do have pictures but they are prototypes. I’d rather wait until I have images of production bikes in a few weeks before going public with marketing shots...
  14. Wisper Bikes

    The Last Wisper Sneak Preview of the year. 12kg Road Bike

    Hi, thanks for asking! Very excited, we have been testing the bike and motor for six months and I’m getting the first production samples at the end of this month. We have four models of the Wiser “Wayfarer” a step through and crossbar version with a choice of either hub or centre motor. We...
  15. Wisper Bikes

    How do I deal with abusive customers?

    The problem is that being Welsh, very passionate and hate bullying of any kind, I tend in the end to snap. Not the best way to handle these things I know...
  16. Wisper Bikes

    How do I deal with abusive customers?

    Thanks so much, I may well need your services!
  17. Wisper Bikes

    Wisper Help with Wisper 906XC motor

    Good point, well made!
  18. Wisper Bikes

    How do I deal with abusive customers?

    Hi all, 99.9% of our customers are wonderful, the type of people that anyone would be happy to share a pint with. However this month we have had two real peaches. One from Hastings with a 9/10 year old Wisper who was particularly abusive to me and a member of my staff, literally bawling at us...