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Hi Artstu, as far as I know there wasn't a second problem. The first problem was a brake binding which until yesterday I didn't know about, it was an adjustment rather than a fault by the sounds of it. And I think Dave made the adjustment. (Thanks for that Dave)

Hi Weatear, that's exactly how bikes with Torque sensors work. Welcome to the forum! All the best, David

I understand Dave, but using the Forum in such a manner should be discouraged. I have had numerous conversations on the phone and by email with the OP and his wife over the last few weeks. It was not as if I was unavailable to him. I don't hold any hard feelings, I've had my say and will send...

Hi Dave, if he does have a problem maybe he could let me or On Bike know? We have been sympathetic and extraordinarrily fair so far. I received an email tonight with the serial numbers, no where does he mention he has an issue apart from his need for proof of ownership. I have never given him...

Possibly not. I would think they self insure.

Thank you Tony. Kind regards, David

We spend a fortune with them fortunately so they pay up or lose our account. To be fair this was a difficult collection address and the customer has an issue which means it's difficult to contact him by phone. To be fair, the don't lose many, three so far this year, we have no doubt they go...

They lost two!!! And yes they are bloody massive in their boxes, massive! We do have one back now and I wouldn't be surprised if the second one turned up too! All the best, David

That's my pleasure Martin. We could tell this was going to be a tricky one when one of the most experienced and well informed pedelecers in the country told us there was nothing wrong with the bike. (Thanks D8veh) TBH it's been a nightmare, although to be fair it wasn't all the OP's doing...

No worries at all Geome. All the best, David :)

Thanks Mike, it really doesn't matter how much one tries to help, there are always people ready to put the boot in. It's too easy nowadays to wreck someones good name if everything does not go exactly according to plan. Incidentally we have now checked the returned bike and apart from it being...

Absolutely bang on Wander! All the best, David

I have had a look back at Alan's emails. I think the issue is he worried about is the new bike has different serial numbers from the one originally supplied by On Bike. We did make an error when we sent the second replacement out and did not make a note of the battery and frame numbers. Alan...

You would be amazed at how many times warranties are claimed for parts that have been smashed in accidents. In the majority of cases we take a view and replace the parts but we have had some real beauties!

Fol dee rol!!! :confused:

We are seeing here the down side to posting openly on any Forum. All suppliers leave themselves in the firing line by a few that spoil it for everyone else, driving many manufacturers and suppliers away. Many friends in the Ebike trade think I'm crazy becoming involved! I still believe the pros...

It seems that way Tony, I understand from Alan that On Bike were the original supplier. However we took over the case to try and resolve the problem quickly. I was also interested in getting the bike back to the workshop to see if there was a problem, the Torque bikes are pretty reliable. All...

Thanks Dave, I've found the post and responded. All the best David

Hi Geome, are you referring to me? Can I be of assistance? All the best, David

Thanks Dave for sending me the link. It seems obvious it's me or Amps that the PG Chimp isn't happy with. I have PMd him to ask if I can assist. Briefly... A few weeks ago I was contacted directly by Alan (PGChimp) he seemed to think there was a problem with a bike supplied to him by On...