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Pleased to be of service! Hi David Matt (MD) from E Bikes direct called me yesterday, he was very concerned to read about your problems, he is a good guy and will certainly look after you. Best regards David :)

Mudguards Hi KJ The mudguards are standard on the City, polycarbonate, superb! Regarding the 906 yes we are working to get the weight down below 20kg with the 518Wh battery, so there will be a lot of very expensive carbon on it. The frame saves about 1kg so we have a way to go! All...

EBWT Update 1 Yesterday Guim held a press conference in Beijing to announce the details of the trip. He is currently practicing on a standard 905se whilst the 905se World Tourer is being prepared. The 905se World Tourer is very similar to a standard bike but Guim has added some creature...

Box problems Hi David Sorry to hear your Wisper experience didn't start well, but I am pleased to hear all seems to be resolved now. I have passed on your comments to E Bikes Direct who as you know take this kind of problems very seriously and I am sure they will be on to their couriers...

Battery Replacement Hi Straylight Please don't worry, the battery cells we are using now are exactly the same as in your bike, it is just the BMS and case that have changed. We have 100's of original cases in stock, therefore we also have 100's of original style batteries. As long as...

Waranty Hi Watkin5 Re our warranty, we do have to be careful that people do not start to take the bike apart, particularly the electronics as they can often do more damage than good, hence the clause. However we always take a view and in your case any work you did on this particular...

Brakes and bearings Hi Watkin5 Sorry to hear that you are having problems. Of course you should not have to pay anything to have these niggles sorted out. Who was your supplier? If you need some instant technical support email Norman our service manager at service@wisperbikes.com...

Presteign Hi George I would be delighted to drive you to Wales as long as I don't need the back seats folded down for gear. Can we talk closer to the event? We will be staying on Friday and Saturday nights. All the best David

Back on the Road Again Brilliant! Thanks John for that fantastic report, I sincerely hope you will enjoy many, many, years back on the road. Please keep us informed. All the best David

Pheww! Thanks Guys, I was worried that people would be offended. The Dick and Nick show, the mind boggles!!!! All the best. David

I have just been sent the first you tube video of the Electric bike world tour. I must admit it is a little unusual and I am assured it is very arty. There are some great shots of China and gives an insight into the rushing about we do when out there. It also shows Dick and Nick at the...

Warranty Originally Posted by keithhazel -------------------------------------------------------------------------- i. especially with the knowledge now that no matter how new a second hand bike is the warranty is not passable to any other owner.. This is not the case on all electric...

Cutting out Hi Phil I would agree with Straylight it may be a brake switch that has an intermittent fault. I would suggest you contact Norman at service@wisperbikes.com and he will certainly sort out your problem. Don't worry even if it is the battery as the bike is less than a year old...

Brakes Hi Ruy Sorry to hear that you are having problems. All our brake problems have now been resolved and we would be pleased to either fit new parts to your bike or send them out to you. Please contact Norman at service@wisprbikes.com for help and advice. Best regards David

Sorry We no longer sell directly unless there are extreme circumstances to persuade us to do so. We believe that electric bikes are best purchased from a company close to the purchaser geographically. I am convinced this the only practical way that purchasers can get a 1st class support...

Welcome! Hi Peddler Thanks for your confidence in us and the bike! And I agree E Bikes Direct are a superb retailer. I look forward to hearing how you get on. Best regards David

Computer Manual Hi Guys It will be up on our site in the next day or so in the mean time if anyone would like to email me at miall@aol.com I will happily send a copy pdf. All the best David

Battery replacement Hi Rog A new 36v 14a battery is £485 and a 36v 8a is £285, also don't forget we will give you £50 back for your old battery. All the best David

Water Hi Rog It's not a problem we have ever come across, so I am not sure if it is worth while. All the best David

Thanks Rog Sorting it out now. All the best David