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Great, thanks for the clarification. All the best, David

I wouldn't agree Nefarious, Woosh offer great value for money, they don't use cheap components associated with the cheap Chinese imports, and look after their customers very well, a lot better than the big brands I would guess. Just because Woosh are a smaller business does not mean they are...

Hi Mark, If you are going to ride nearly 100 miles a week on the road, you will be much better off with a thinner tyre, 2" max. The rolling resistance is lower and the handling is better. All the brands you mention make good bikes with thinner tyres. Fat bikes may look cool and on soft ground...

The owner of the bikes has contacted me to say that he would be happy to split the bikes, the new deal is as follows. £400.00 each plus £100 for the spare battery if required. £700 for the pair including the spare battery. All the best, David

The owner of the bikes has contacted me to say that he would be happy to split the bikes, the new deal is as follows. £400.00 each plus £100 for the spare battery if required. £700 for the pair including the spare battery. All the best, David

Hi, you could try a vinegar based window cleaner on the discs, we find this works better than the best "disc cleaners". If that doesn't work the pads could be contaminated, it would be worth putting in a new set. All the best, David

Hi Alan, I have written to you privately, but for everyone else... Try Ortlieb panniers, they fit perfectly. Regards, David

Great image!

Hi Jonah, I'll look into that, power delivery is normally super smooth on the bike. Thanks for the head's up and thanks for your kind comments, we ar very proud of the new ranges. All the best, David

Hi Alan, When was your bike bought? Regards, David

The OVO Tour of Britain is now well under way! Wisper are the exclusive eBike partner at the Tour this year. We will be at the following finishes, come and have a free test ride. See images to spot some familiar faces! We will be at... Barnstaple Monday, Bristol Tuesday, (Wisper Test...

Hi Trig, I have seen this before, it's rare though. We will change the battery rail for you FOC, which dealer did you buy the bike from? We can liaise with them directly. All the best, David

Great news Alex, let’s get you back on the road ASAP!

I agree too Tony, we may have got off to a shaky start but you will find a lot of great, friendly advice here. It would be a shame to lose you. All the best, David

Please don't worry about the expense Alex, we will sort something out with you. If Claud cant resolve remotely we will work with your dealer to help them sort out the issue. All the best, David

Thanks for your Email Tony, I have responded. I seriously want to resolve your issues, but am not sure what more I can do. All the best, David

Hi Alex, I hope all is well, if I remember we swapped your used 2016 705Torque for a used 806Torque as you wanted a smaller bike. Although the bike is not under warranty of course we will help you resolve the issue. I have spoken to Claud who tells me that he is currently in communication with...

Thanks Steve and to everyone else that has contacted me, for your support through this rather unusual episode. I agree there was a small confusion in communications, this does happen sometimes especially during the very busiest time of the year, and I apologise for that. Anthony is back on the...

Oh dear... we have done everything exactly when we have said we will do it, we have, as always, acted honourably, honestly and immediately. The danger of being open and honest in such forums is that you leave your self open to unprecedented and undeserved attacks such as this. I have to say...

Hi Anthony, are you talking to me? Having looked into the issue I don't really know how much more we could have done. How can I help you further? I really want you to be happy with your bike. All the best, David