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Has anyone had this problem? my Bosch battery that sits in the luggage rack keeps coming loose and disconnecting - leaving a 1 cm gap - when I go over bumps in the road. it’s an Axa lock I think as the same key locks the Axa lock on the rear wheel cant see what’s wrong with it as the key...

I have a one year old bike with Bosch Active Line Plus drive. The drive sometimes seems to lock so that I can’t backpedal at all which is annoying at traffic lights etc when I want to reposition the pedals to get going again. Only way to move pedals is to move forwards. Any ideas what the issue...

I purchased two new Gazelle bikes for me and my wife. Identical model both with Bosch Performance Line motors. My bike’s motor sounds like a very noisy milk float - whining away as you pedal. My wife’s motor is significantly quieter - almost silent. Can anyone advise why one engine is so...