Has anyone information on Abbey Cycles :: Liverpool

Their website is still active and they have some good discounts but

I have been unable to reach them on their telephone numbers which

have been engaged for the last few days and now numbers not recognised

They also don't answer their emails.They also promise delivery within 3/5 days

but our order has still not been delivered after 2 weeks and I have tel'd several

of their suppliers who had not had any orders from them for a long time

Thanks for any help

mark ‎ - 4 Apr 2011

Warning Abbey Cycles may not be in business anymore although they are still taking peoples money on their online site but not delivering

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roboade ‎ - 18 Mar 2011

Well it's closed now and the shop is being gutted, so that tells you all you need to know. Poor customer service, poor quality work. I can do better myself.

I ordered an electric bike for my sister who is recently disabled and wanted an electric bike instead of a disability scooter as it would handle footpaths better

which she misses going on.Oh well back to the wheelchair!

 

Note Visa Debit Chargeback is a non starter-Banks don't seem to want to know!!

Best to pay large amounts with a visa card it's easier to get your money refunded if they go bust

If you have a VISA sign on your card, It took me about 6 months, but I got £1k back using VISA chargeback and I know for a fact that the company that had liquidated did not have any cash. Write a letter, persevere, escalate it beyond the branch, be a pain, threaten to go to the papers…it will work, but nobody wants to talk about it, including VISA. I guess it was a standard that someone forced upon the banks and VISA and they agreed to keep it quiet but had to do it.

Edited April 4, 201115 yr by stevebills

Cheers Stevebills

My sisters Bank was useless and said they could only write to the Company and request a repayment in the same way she could.Some Banks seem to be better than others and Natwest specifically mentions help with chargebacks in their guide

 

Can't believe this company can still take orders and payments if they are not going to supply.Surely this is fraud and a criminal offence.Will be contacting Trading Standards tomorrow to see if they can close their website so nobody else becomes a victum

Hi Mark

 

Sorry to hear about your sisters Problem

 

please look at this link Distant selling rights

 

Buying by Mail Order - Consumer Rights Expert

 

 

Also visa should shut there merchant account down

 

Local trading standards will advise or try citizen advice

 

Frank