Good morning everybody.
I'm a long time lurker on the pedilec forum with two e bikes, one a kit on a mountain bike, and a Juicy bikes urban 20.
Well, the juicy bike is my normal ride to work/shopping bike that I use every day, untill it developed a problem that is, normaly I can handle most things myself but not this time so I called Juicy bikes to see what they could do.
I live in the london area and it turned out that Bob wales of Juicy bikes was down my way delivering a bike so he came to where I work for a look see.
There was a defect in the rear wheel rim that was causing the brake to judder so Bob took the bike back up north to fix the problem.
Seven days later it was back, with a new rear wheel and motor, now that's what I call customer support.
So Bob, thanks very much, and it was very nice to finaly meet you.
Martin.
I'm a long time lurker on the pedilec forum with two e bikes, one a kit on a mountain bike, and a Juicy bikes urban 20.
Well, the juicy bike is my normal ride to work/shopping bike that I use every day, untill it developed a problem that is, normaly I can handle most things myself but not this time so I called Juicy bikes to see what they could do.
I live in the london area and it turned out that Bob wales of Juicy bikes was down my way delivering a bike so he came to where I work for a look see.
There was a defect in the rear wheel rim that was causing the brake to judder so Bob took the bike back up north to fix the problem.
Seven days later it was back, with a new rear wheel and motor, now that's what I call customer support.
So Bob, thanks very much, and it was very nice to finaly meet you.
Martin.