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Hi silly question but have you tried the 375 charger on the 575 battery? All the best, David

Please don't be scared, I promise that we will look after you. All the best, David

Brilliant news, please let me know how you get on LIz! Thanks for your custom, we really appreciate your choosing a Wisper. All the best, David

Thanks Phil. Hi Liz, The seat post diameter on the latest 806s is 30.9mm Phil is correct re the torque sensor. The throttle overrides it and the bike effectively becomes a cadence controlled bike. The throttle is used to regulate the help you get from the motor, so fully open it will give you...

Rumbled.

Your's is the 1 in the 101 being finished next week!! ;) All the best, David

We are finishing 101 next week and are building another 786 during December so all the backlog will be finished by the end of the year! At Last! New mass build starts in March 2021 but most of the 2021 bikes have been pre ordered by dealers. All the best, David

15.5 is the legal limit unfortunately. We now have to make the bikes tamper proof. The throttle will only work up to the legal limit and works just as effectively on both mid drive and hub drive. All the best, David

It should be the same, have you tried pushing the thumb throttle? That will give you a the actual top speed. All the best, David

OK thanks for reminding me, what you are feeling is the torque sensor, yes you do have to work harder to achieve full speed. Let me have a chat with my guys and see what we can do. All the best, David

No worries, we will look after you in Portugal as if you had bought the bike from us directly, so please don't fret. We are actually in Anadia just outside Agueda. All the best, David

Hi Neal, they are available in Portugal. They can be sent directly from Portugal to anywhere in Europe but we would deliver ourselves in Portugal or through our new dealer based in Coimbra. All the best, David

Hi Stapely, which model do you have? Just a quick point, the throttle will take you to top speed very quickly. All the best, David

Hi! Great news, thanks for investing in our bikes! Your bikes are already well traveled, from Portugal to UK and then back to Portugal. The first thing i noticed was that the bikes did not arrive in Wisper packaging, but in boxes marked MTF Enterprises Ltd. Presumably E-Bikes Direct had...

Sorry to read that. Get well soon! All the best, David

I have already been warned by the BA that this will be a more modest and localised scheme than some reports have suggested. This is a pilot scheme, not a full-scale national e-bike incentive scheme. It is aimed at those who cannot access cycles through the Cycle to Work scheme. It will be...

Thank you!

Thanks for the fantastic review! We are are aware of your niggles around the LCD and are in the process of reprogramming. When this is done you can send in your display and we will ship a new one out to you. We are working on this as fast as we can and hope to have a resolution in the next two...

If it's the original motor it will be a Bafang 250W but would need to check the model. If you are using a 48V (54V max) battery and 17A controller you will be putting a lot of strain on the motor, about double its capability. If you have been using it for some time with a heavy trailer I...

Which battery size? If it’s only been used for 150 miles in three years the battery could well be flat and unrecoverable. Please would you also post an image. If it’s perfect £950 to £1100 is a fair price but that could go down to £400 or £500 if it’s in poor condition without a good battery...