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Thanks Phill, I've picked up a few good tips from your post.

I bought a replacement Panasonic battery about a year ago from a Ebike Vision in Germany. I see that they also do Bosch replacements. These batteries are made in Germany (not Chinese junk). They are likely to be the suppliers of batteries to Kalkhoff and maybe Bosch, but have no evidence to back...

As a young boy, this book gave me my first insight into motor cars and the motor trade.

The torque sensor does what it says, senses torque and then tells the motor to deliver power proportional to the amount of torque being applied. In real terms, the harder you push on the pedals, the more power the motor delivers, up to a point. Torque isn't constant throughout one revolution of...

http://cycle.campaign-view.com/ua/viewinbrowser?od=11287eca386726&rd=11fdffc898e9f95&sd=11fdffc898e2591&n=11699e4c048166d&mrd=11fdffc898e2585&m=1

I find that First Direct are the exception to the rule. They tend to put you through to someone who can quickly sort out whatever problem you may have. They speak English too, which is always a welcome bonus.

Agree with all that EddiePJ says. Too easy for companies to worm their way out of situations with on-line forms. Telephone calls to direct numbers and emails can be used as a good record of what has taken place. It's all too easy for an on-line form to get, "lost." I'm even at the point...

It seems to be a growing trend for companies to hide their direct telephone number and postal address, preferring instead to rely on automated switchboards and on-line enquiry forms. I suppose it's easier for them to ignore direct questions via these two modes of communication.

If you haven't already done so, try 020 8876 4750

Tom, I wrote post #383 because someone new to ebikes might read it and that may cause them to think a little deeper. However, there are the usual suspects who whenever anyone tries to explain the reasoning behind EAPC legislation and provide evidence in support of it, descend to the level that...

I understand your desire to have freedom, but with certain things you have to ask,"What if everybody did this?" This is usually a reasonable estimate as to whether your behaviour is acceptable and has regard for your fellow citizens. What if everyone rode un-insured 2.5 KW motor vehicles? It...

I take the point completely about the legal status of ebikes. There is no doubt that since I purchased my bike back in 2008, I now see many more ebikes out and about, so the probability of a serious accident involving one must have increased. And, if there are more ebikes, there must be more...

Don't worry about it, ------------- had me a few years ago. Eyes right! ££££££££££££££££££££££££

If anyone has a problem with their --------------- don't phone ----------- for the next 20 minutes, they'll be busy on the computer.

No, I want the person blocked because they are a clown making up a fictitious account of a fault with an Ebike. No model, no date of purchase, no description of fault, no account of how he / she has tried to resolve it, no details of how long the fault has existed, no details of how long after...

Can someone block this clown? He is clearly a rival of Martin's and his question dodging should be all anyone needs to tell them this. Can his IP address be obtained to see if it matches any others which have been used in the past? It would be nice if the true identity could be published, but...

Sorry, not enough detail. What does electrics not working mean? Rear light bulb failed? Martin not helpful? Why? What did he offer? It's these details which give authenticity to complaints. You are simply a rival of Martin's stirring up trouble for him. As you have been told. Another bike...

No. I think it is entirely unacceptable to do that. If he sells a bike with a dongle he should either honour the warranty at his own expense or if he isn't prepared to take on the risk, to make it abundantly clear that, dongle = no warranty. There, I've answered your question. Now answer those...

You are, "busted" as being a fake. As if that needed explaining to you. We have had rival dealers on here before, posing as dissatisfied customers. You won't be the last. Their stories are always lacking the human detail which gives them credibility, just like yours. #busted!

So what exactly is the issue with your bike and what has the shop said to you?