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Diolch Chris, rwyf wrth fy modd ei fod wedi gweithio allan yn dda yn y diwedd. Pob lwc, David :)

Hi Chris, I have just spoken to my Support team. I can see that you bought your bike about two years ago now, for whatever reason your battery failed just under the two year warranty period. We did have you down for a new 575Wh replacement battery under warranty. For some reason the 575Wh...

Hi Chris, please call me 07733226906 this afternoon. We can and will sort your problem. Alternatively email support@wisperbikes.com All the best, David

Thanks for your post Regan, If the brakes are spongy and/or leaking oil they need to be replaced. Please email me david@wisperbikes.com and I will arrange for you. We did have build quality issues earlier in the year however this has been resolved by putting two of our team on the production...

Hi Ricky, I personally took your bike out today for a 4-5 mile run up and down the north downs. I pedalled then stopped pedalling at least 50 times during the run, on turbo, stopping the rotation of the pedals in 6/12 and 3/9 alternately. Every time without exception the bike cut out as...

A good few seconds is not right Ricky. Please let me look into this today before you collect the bike. All the best, David Brake cut outs have not been necessary for about eight years, since the number of magnets reacting with the sensor increased much above 6 Andy. The bike should cut out...

Thanks for your interest Z, sorry we weren’t clear. I’ll look at our sales wording today. All the best, David

I think that maybe you are not completely understanding what we are offering Mr Z. Our full throttle bikes ARE pedelecs, we only sell pedelecs. However with our full throttle version we’ve simply opened the twist and go throttle. Its use is not compulsory its simply an additional choice. Don’t...

Hi Zoros They are bought mainly by people who love cycling but need to have a rest from pedalling occasionally, people with heart, breathing or joint issues mainly. It’s a niche market but these bikes make cycling more accessible to everyone. All the best, David P.S. Our full throttle bikes...

If you still have problems please let us know All the best, David

Hi! Thanks for your kind comment! I can assure you that once a bike has been through the Type Approval Process and is certified as an L1e they are legal to use on roads in the UK. If you are not issued with the certificate as shown below, it's very doubtful that the bike is legal. All the...

Hi If you are in need of any advice please email support@wisperbikes.com All the best, David

Sorry, Top Gear are in Penryn not Penzance! A lot of our product is proprietary, however we have a firm policy of keeping parts for 7 year’s minimum, we still hold most of the parts for most of the bikes we have ever produced. Being a smaller manufacturer we can and tend to look after customers...

Ooops sorry!

Hi Lazerman, Top Gear in Penzance stock our bikes and will look after you. All the best, David

Hi BB, I’ve not come across a critical component list before now, sounds sensible. I’ll enquire. Thanks for your help. All the best, David

Yes that’s correct Tony, one bike at a time, it’s a pain! We now use Gillingham which is far closer, they have recently agreed for an extra fee they will come to us wand test several bikes which will be very useful as sometimes we can only get one appointment in a day. We have looked at Type...

Same here I am afraid, like Woosh we try very hard to keep our prices affordable, however unfortunately our prices are due to rise between 5 and 10% on January 1st due to the collapse of the £. All ebikes will be getting a lot more expensive next year. Unless something dramatic happens. All the...

The 4mph walk along mode is for just that, helping when pushing the bike up a hill for instsance. The power is accordingly quite low so it will give a little bit of a boost but not full power. The full throttle version gives up to full power from setting off, power and therefore speed are...

Hi! All Wisper bikes will reach 4mph without pedalling. It’s the “walk along” mode and strictly speaking the rider shoukd not be on the bike when it’s activated! When we TA the bike so we can open the throttle, it’s from 0 to 15.5mph depending on how open the throttle is. I’ve not been asked...