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Hi RotharMor. Is it a Wisper? Have you called our support team yet? All the best, David

Thanks for all this invaluable information, we will need to look at our bikes to see if this is an old issue or whether it’s in new bikes. Obviously we will need to make certain this can’t happen in future. All the best, David

I agree with most of what you say. Tyre choice is greater on 26” however the choices for 27.5s are growing quickly. Indeed 27.5 not only are available in great city and ballon tyres but of course there’s masses of choice from mild off road to very serious eMTB styles. For the Wayfarer we...

Thanks Neil, Hi Snorkel! Our Wayfarer bikes would fit the bill well. I would recommend the Wayfarer M9 https://wisperbikes.com/shop/e-bikes/crossbar-ebikes/wayfarer-m9-mid-drive-crossbar/ For £2,800 we would supply you a mid drive Wayfarer with 100Nm of torque, and you are 5 kilos under the...

You are absolutely right Nigel, it’s the torque sensor that gives a bike a natural riding feel, not the position of the motor. Selling both mid and hub drive motors I can confirm our position is that the only real difference a mid drive motor makes is the power goes through the drive train so...

Hi Matthew, last year we sold about 5000 bikes (we are a small family run business) in the UK and have operations in Benelux, Portugal and New Zealand. Hi Max, we train our techs through Cytech on apprenticeships. However we are just about to send our latest apprentice to a new 1 year course to...

Looks excellent! Don’t forget though that all the parts come from either Asia or now in some cases Europe. It’s the assembly that’s done here. About £50 per bike which we spend in Portugal. We spend more than £100,000 a month in the UK on staffing, rents, business rates, tax etc etc. so we too...

Thank you! All the best, David

Hiya Haggis, yes both are 250W nominal peaking ar about 600W. All the best, David

Coming soon, Tailwind Fold! All the best, David

Hi Cjd, Great question! Firstly about 9kg! The Wayfarer can take a 700Wh battery and is a very comfortable limo of a bike. The Tailwind is more nimble. The Wayfarer has the choice of mid or hub drive, the Tailwind only hub… currently. Then there’s the style… All the best, David

Hi, have you called our support team? All the best, David

Getting ready for Eurobike. Standard and long range batteries. Very excited! All the best, David

Hi Breadpud, yes a smaller chain ring can be fitted but the sensor is not affected. All the best, David

There are many views on every area of eBiking and all are valid and should be considered, opinions are formed on individual experience so will differ from person to person. My experience is… After 17 years developing ebikes and more importantly servicing them, the singular biggest problem we...

Hi Wispy they are wheel sizes and describe inches the wheel size, all apart from 70 which refers to C700, or 28". It is massively important that you do not attempt to change these settings, it will invalidate your warranty and could cause the bike to behave erratically or become illegal to use...

OK no problem and thanks for your kind words regarding the bike. I do tell my staff that I absolutely guarantee that ALL ebikes will go wrong sooner or later! The big difference that we can make to our customers is in the way we handle and resolve problems. This forum is a very useful place to...

Hi, we really want to get this issue resolved quickly for you. Have you called Adrian yet, I am certain we can sort this for you very quickly? 01732 762393 Where are you in the country? I may be able to get a Wisper dealer local to you to help. All the best, David

Hi Neal, our Dutch and Belgian dealers have told us they would love to be able to offer a full throttle so they too could make cycling more inclusive. Our NZ distributors offer a throttle on all our bikes. A full throttle is not compulsory but I strongly believe that that they should be...

Hi George, the reason cut outs were necessary back then was most cadence sensor bikes had 6 magnets in the cadence sensor disc each magnet would send a signal to the motor telling it that the pedals were turning and therefore assistance was required. As two signals are required to tell the motor...