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Unfirtunately I don't think it's as simple as that, it may be an internal gear problem. Claud will be able to talk through the issue with you on Monday and will certainly be able to diagnose whatever is wrong. Hopefully it will be somthing simple. Either way we will get your bike sorted out...

Without salesmen and business men we would all still be living in mud huts. Look around you, everything you own is due to the hard work of businessmen and salesmen throughout the ages. I assume that you have a Yamaha? In that case you must understand the huge difference sales and businessmen...

Hi PG Chimp, I think you need a new motor wheel, somthing is certainly wrong. Please would you call us on Monday, we will make all the arrangements for you. Sorry for any inconvenience. Best regards, David

I post on Monday when I get all the details. All the best, David

Hi Rob, We are currently working with Riese and Müller to find a way of reducing prices to pre Brexit or there abouts. On a brighter note (for me!) I have seen the 2017 bikes, they are amazing. They will be available from Monday. Top of the range RM bikes are moving to over €7,000, (New...

Hi Rob, Unfortunately unless the £ recovers and we get back to the status quo, for the next few years I think it's more likely that we in the UK will just be poorer and will not be able to afford what we could in the past pre Brexit. It's unlikely that the import of goods will end anytime...

I understand they had to drop the price to £1,299 to sell them through Dave.

Hi PGChimp, Sorry to read you are having a problem. Somthing certainly sounds amiss. I've never heard of such an issue before so can't be a massive amount of help without seeing the bike. Do the pedals turn freely backwards? Did you buy the bike locally? If so it may be worth popping back...

Hi Rob, You are a little out of date with your thoughts on slave labour in China. Labour is still not as expensive as in the UK for factory workers but for skilled technicians the wages are gaining very fast. We had our bikes made in Germany for one pretty disasterous year and they were...

Thanks Angelnorth, Hi Tykus, welcome to the forum! The 575Wh battery on a Wisper Torque will easily achieve 35 miles on level 3 or 4 with a rider of 12st in flat conditions. The reason bikes with torque sensors have longer range than bikes without is due to the efficiency in the way the power...

OMG, my brother had one (younger). I'd completely forgotten, happy days! All the best, David

Hi Steve, fortunately we don't get many issues, however if anything goes wrong we can nearly always diagnose over the phone. Each issue has an error message that will flash on the handlebar LCD. As everything on the bike is plug and play it's pretty easy to swap out a faulty component. If you...

Hi Steve, Of course I am completely biased! But.. do try the bikes before you buy, they are all very different. If you are relatively fit, you would enjoy the Wisper Torque sensor model. The TS will give you extra range and the ride is very much more like a standard non electric bike, but will...

Hi Angelnorth, Thanks for the images and report, I'm absolutely delighted you are enjoying your new Wiper 705Torque. Thanks for the business, we appreciate it. Best regards, David

It's true, our bikes on the continent have not moved much in price, we sell to our O/S dealers in US$. I think a few of us are already considering making bikes here, the problem is, as you point out, that most of the components are made in Asia and we would still buy those in US$, so the gain...

I agree Col, we have considered the impact and feel we could well see an increase in commuter style bikes sales. Any growth will probably be in the sub £1000 C2W class of bike. Sorry Trex crossed posts, hopefully all segments will continue to grow!

It's not only Germany that have a problem with labour. I am trying to find a full time accounts person and more importantly a mechanic. I would take anyone from a completely green apprentice to a fully experienced electric bicycle engineer. There is simply no one available. It seems the only...

Sorry to say Trex but it's already below 1.32. All the best, David

It's not a dislike Yamdude, it's a disagree. Col is absolutely correct, Ebike distributors make very low margins, none of us will be able to absorb such a huge devaluation of the GB£. I would suggest that in most cases any small profits made by distributors will be turned into losses. We are...

And then there is the real word.