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Hi, I've filmed the rear hub in action, both with power on and with power off. Unfortunately I cannot load the videos up to this website... too big. I can stick them in Wetransfer if that's a help?

Hi, There doesn't appear to be any resistance on the freewheel with power off or with power on. The rattling noise, which sounds like a knackered bearing only occurs when the power is on, and the wheel is turning above a certain speed. As the speed drops the noise suddenly stops (as if...

Many thanks for your response. I have just brought the bike into my workshop... The first thing I've noticed is that the electrics are extensively butchered. It appears that both the throttle and brake sensors have been disconnected. There is an on-off rocker switch which has also been...

Hi, my neighbour has a Windsor Powacycle which she bought 16 years or so ago. She uses it as her daily commute to work. Last week the power assist stopped working although the battery is charging as normal. Does anyone have experience with this make of ebike that they can share with me...

Hi Andy, I followed your advice (over a year ago now) and took the battery in to my local Trek dealer. As it was under 2 years old (just) I got a new battery under warranty... All sorted! Thanks for your advice

Hi, this afternoon I wheeled my Trek Powerfly 5 out of the garage to go for a nice ride in the sun, only to discover that the battery (Performance Line 500) is totally dead. I am not getting anything at all on the Purion display, and when I take the battery out of the frame and plug in the...

Could this have been caused by previous overtightening of the QR clamp, and consequent wear on the bearings? A few weeks ago I noticed that the bearings had become quite loose. I've adjusted them and all is well again at the moment, but I'm wondering if I need to change the bearings

Ooooh! Nice!

I'm thinking along the same lines. The front axle lever had worked itself so loose that it wouldn't engage when I flipped the lever over. This has now been adjusted and is now working ok at the moment, but for how long....

I have a Trek Powerfly 5 (2018 model). Recently the rear Rockshox axle has been working completely loose. If I tighten it up as recommended , ie, wind it up until it's tight, back it off half a turn and then push the lever over, then after a few miles on our forest tracks it works loose. If I...

Roger, 64 year old. 2018 Trek Powerfly 5 Mods: Tyres: Schwalbe Marathon Plus MTBs Saddle: Brooks E17 Saddle Post: Suntour SP12-NCX Pedals: Shimano Saint MX80s Brakes: Shimano Saint M820s Pannier rack and panniers Crane Brass Bell