Hi Lesley,
I've been searching through my photos of electric bikes which covers most machines from around 2005 onwards, but cannot find any photos of the Synergie G2 Brio, so I'm 'flying blind' so to speak.
As I understand, your machine is fitted with sealed lead acid batteries. As a result of age and constant charge/discharge cycles, lead acid batteries build up an internal resistance to charging. At three years of age, the internal resistance of your batteries will be very high...and that's why your charger is remaining on orange for so long. The typical 1.8 amps output from your charger is in fact being converted into heat, and this may cause the cells to become quite warm during charging.
By the time you read this, you have probably recommenced the charging. You may find the charger will change to green quite quickly. As a result of the high internal resistance, it takes longer for the individual cells to balance.....the overnight resting period will allow this to happen more slowly.
At the moment, everything points towards your battery reaching the end of its useful life.
One other check you can do. After the charger has been on for a while, and the light is still orange, check to see if the charger is hot. If it is, this suggests that not only is the charger working correctly, but it's struggling to overcome the internal resistance of your ageing battery.
Anyway, that will keep you busy for a while.
All the best
Bob