BEBA Code of Practice
BEBA Key Members may use the "BEBA Member" logo and will be eligible to be elected onto the BEBA council. The council will control BEBA’s initiatives, direction and goals.
Key Members must agree to and be able to demonstrate that they:
1. Only make sales through dealers / retailers or directly to the end user through flagship stores and not exclusively online
2. Manufacture or have the UK exclusive agency to a recognised brand of electric bicycle
3. Have an after sales support program available to all dealers
4. Hold a full spare parts inventory to enable on-going support for product in the market
5. Do not manufacture / distribute electric bikes that the BEBA board determine to be replicas
6. Only market models that meet the current legal requirements
7. Offer full technical training to retail outlets
8. Provide retailers with marketing materials
9. Provide retailers with manuals for all bikes
10. Provide full service literature
11. Offer an effective complaints procedure to the end user
BEBA Retail members may use the "BEBA Retailer" logo and will be listed on the BEBA web site as BEBA approved retailers. Retail members should:
1. Stock at least one brand of electric bike from a Key or Associate member of BEBA
2. Be technically capable and have the facilities to maintain any electric bicycle they retail
3. Hold or have immediate access to a full spare parts inventory to enable on-going support for product in the market
4. Commit to having at least one BEBA Key or Associates electric bike in store for demo at all times
5. Not retail electric bikes that the BEBA board determine to be replicas
6. Agree to PDI all electric bikes
7. Be prepared to co operate with BEBA in resolving any customer dispute bought to the attention of the BEBA committee
BEBA Key Members may use the "BEBA Member" logo and will be eligible to be elected onto the BEBA council. The council will control BEBA’s initiatives, direction and goals.
Key Members must agree to and be able to demonstrate that they:
1. Only make sales through dealers / retailers or directly to the end user through flagship stores and not exclusively online
2. Manufacture or have the UK exclusive agency to a recognised brand of electric bicycle
3. Have an after sales support program available to all dealers
4. Hold a full spare parts inventory to enable on-going support for product in the market
5. Do not manufacture / distribute electric bikes that the BEBA board determine to be replicas
6. Only market models that meet the current legal requirements
7. Offer full technical training to retail outlets
8. Provide retailers with marketing materials
9. Provide retailers with manuals for all bikes
10. Provide full service literature
11. Offer an effective complaints procedure to the end user
BEBA Retail members may use the "BEBA Retailer" logo and will be listed on the BEBA web site as BEBA approved retailers. Retail members should:
1. Stock at least one brand of electric bike from a Key or Associate member of BEBA
2. Be technically capable and have the facilities to maintain any electric bicycle they retail
3. Hold or have immediate access to a full spare parts inventory to enable on-going support for product in the market
4. Commit to having at least one BEBA Key or Associates electric bike in store for demo at all times
5. Not retail electric bikes that the BEBA board determine to be replicas
6. Agree to PDI all electric bikes
7. Be prepared to co operate with BEBA in resolving any customer dispute bought to the attention of the BEBA committee
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