Help! Carrera Vulcan e21 error

Daveo1880

Just Joined
Aug 20, 2019
1
0
Hi guys, new to this site but owned an eBike for 4/5 years.

Problem I’m currently having is with the front crank sensor on my Carrera Vulcan. The sensor on the inside of the crank keeps cracking or the wires come free and cut the electrics out. I’ve had the same part replaced 5 times this year and Halfords don’t see this as an issue. Wondering if anyone else has had this problem and how it was sorted....? At £110 for parts and labour I could have bought a new bike. Fortunately Halfords have done 4 of them under warranty and I’ve only (reluctantly) paid for one.
 

Fat Rat

Esteemed Pedelecer
Jun 7, 2018
1,903
726
UK
Hi welcome

Hope you get a resolve on your issue soon