This is the time line for the month delay for delivery of my NCM Moscow Plus.
Bike ordered and paid for on the 15/4/21.
Arrived 20/4/21
Notified Leon Bikes battery not operational 20/4/21
New battery promised on 21/4/21
Battery promised before my holiday starting 04/05/21 on the 24/4/21 or full refund would be granted.
Battery promised “late next week” Plus cycle rack and light kit as compensation on 29/4/21. First mention of special package for battery delivery in this email.
30/4/21 I informed Leon I would be on holiday next week and would therefor be unable to take delivery of the battery. Leon confirmed by return email on the same day.
8/5/21 I confirmed to Leon I had returned from holiday and was available to receive the replacement battery.
10/5/21 Leon confirmed again they had the battery in their UK warehouse but are now waiting for the special package required to ship the battery. I had been told this package had been ordered on the 29/4/21.
13/5/21. Leon promised me the battery will be shipped to me next.
Same day I asked Leon what next meant.
14/5/21 packaging has now arrived but the warehouse are unable to ship until they have finished “professional training” next week. Battery promised late next week.
Apart from the obviously untested battery the bike is very nice. Whenever I do eventually get a battery I think I will get to love it lots.
What I won’t get to love is the lying bastards at Leon Bikes who obviously try and bulshit their way out of any adverse situation they can.
Bike ordered and paid for on the 15/4/21.
Arrived 20/4/21
Notified Leon Bikes battery not operational 20/4/21
New battery promised on 21/4/21
Battery promised before my holiday starting 04/05/21 on the 24/4/21 or full refund would be granted.
Battery promised “late next week” Plus cycle rack and light kit as compensation on 29/4/21. First mention of special package for battery delivery in this email.
30/4/21 I informed Leon I would be on holiday next week and would therefor be unable to take delivery of the battery. Leon confirmed by return email on the same day.
8/5/21 I confirmed to Leon I had returned from holiday and was available to receive the replacement battery.
10/5/21 Leon confirmed again they had the battery in their UK warehouse but are now waiting for the special package required to ship the battery. I had been told this package had been ordered on the 29/4/21.
13/5/21. Leon promised me the battery will be shipped to me next.
Same day I asked Leon what next meant.
14/5/21 packaging has now arrived but the warehouse are unable to ship until they have finished “professional training” next week. Battery promised late next week.
Apart from the obviously untested battery the bike is very nice. Whenever I do eventually get a battery I think I will get to love it lots.
What I won’t get to love is the lying bastards at Leon Bikes who obviously try and bulshit their way out of any adverse situation they can.
