Hi,
Bit of back story for you as i think it's relevant as to why i chose a Wisper bike.
Having knee and hip problems i was very pleased when i discovered pedelec bicycles as i could once again enjoy cycling, a standard bicycle is just to painful for me these days as i can't apply pressure through my knees, public transport was reshuffled in my area as well so it meant an hours walk before i could even hop on the bus for work, so through much googling and reading reviews i settled upon a wisper 905se.
I have to say from the outset i love this bike, the frame seems bombproof, some of the parts seem a bit flimsy, a pedal has just came away at the bearing for example, but fair enough i accept these things, parts are consumable and corners have to be cut in some departments to make bikes competitive price wise with each other, to clarify the bike is 7 months old and gets pampered, it's a tool to me and my only form of transport, so it gets looked after.
I started having a few problems electrically, the bike would try and move off under power even though i was stationery and the handlebar throttle wasn't being applied, this was happening intermittently for a month or so until it just died completely, no power at the controller when i tried to turn the bike on, dead as a dodo.
I contacted Wisper support who advised to me to take it to my closest dealers,and they would work with them to find the solution, so i duly contacted Edinburgh cycle coop in Byker Newcastle upon Tyne (great set of people to deal with btw) and i arranged to deliver the bike to that store, i was lucky that a friend was able to drop the bike off in his van as the closest dealer is still some distance away from me, and have you ever tried to pedal these bikes unassisted? they are as heavy as an old butchers bike and my knee problems restrict me from doing this anyway.
The bike was delivered to them on the 3rd of this month, i heard nothing from them until i decided to ring them on the 13th, they informed me they were waiting on a diagnostics kit to be sent from wisper to them, they also advised that the bike may still need to be sent away after they took delivery of the diagnostic kit, ok this had me scratching my head a bit, surely the bike should have just been sent back to wisper as it wasn't exactly a minor fault.
Edinburgh Cycles rang me back today just to keep me in the loop as promised, they thought they had it figured out as it powered on, then they experienced the problem i had with it trying to leave under power while stationery, so it took two of them to work on it just to stop it running off, and then it died on them again, no power to the bike.
They informed me wisper wanted to test the controller so they have sent that away, it also could be the wiring so i'm still no further forward really, as mentioned it's my only form of transport and at the moment it's costing me £40 per week plus an hour per day walking just to get to work, surely it's not being unreasonable of me to think a bike under warranty should have just been sent lock stock back to wisper where they have all the diagnostic equipment and experience to repair the bicycle in a timely manner? it's been two weeks now and how much longer will it take with shipping and testing parts back to each other until my bike is returned back to me? i'm a little disappointed with this level of service, it seems like the buck is being handed to the stockist and not being handled by the manufacturer.
All in all i still love these bikes, and look forward to the day it's back with me, especially as the weather is now starting to improve.
cheers
Alan
Bit of back story for you as i think it's relevant as to why i chose a Wisper bike.
Having knee and hip problems i was very pleased when i discovered pedelec bicycles as i could once again enjoy cycling, a standard bicycle is just to painful for me these days as i can't apply pressure through my knees, public transport was reshuffled in my area as well so it meant an hours walk before i could even hop on the bus for work, so through much googling and reading reviews i settled upon a wisper 905se.
I have to say from the outset i love this bike, the frame seems bombproof, some of the parts seem a bit flimsy, a pedal has just came away at the bearing for example, but fair enough i accept these things, parts are consumable and corners have to be cut in some departments to make bikes competitive price wise with each other, to clarify the bike is 7 months old and gets pampered, it's a tool to me and my only form of transport, so it gets looked after.
I started having a few problems electrically, the bike would try and move off under power even though i was stationery and the handlebar throttle wasn't being applied, this was happening intermittently for a month or so until it just died completely, no power at the controller when i tried to turn the bike on, dead as a dodo.
I contacted Wisper support who advised to me to take it to my closest dealers,and they would work with them to find the solution, so i duly contacted Edinburgh cycle coop in Byker Newcastle upon Tyne (great set of people to deal with btw) and i arranged to deliver the bike to that store, i was lucky that a friend was able to drop the bike off in his van as the closest dealer is still some distance away from me, and have you ever tried to pedal these bikes unassisted? they are as heavy as an old butchers bike and my knee problems restrict me from doing this anyway.
The bike was delivered to them on the 3rd of this month, i heard nothing from them until i decided to ring them on the 13th, they informed me they were waiting on a diagnostics kit to be sent from wisper to them, they also advised that the bike may still need to be sent away after they took delivery of the diagnostic kit, ok this had me scratching my head a bit, surely the bike should have just been sent back to wisper as it wasn't exactly a minor fault.
Edinburgh Cycles rang me back today just to keep me in the loop as promised, they thought they had it figured out as it powered on, then they experienced the problem i had with it trying to leave under power while stationery, so it took two of them to work on it just to stop it running off, and then it died on them again, no power to the bike.
They informed me wisper wanted to test the controller so they have sent that away, it also could be the wiring so i'm still no further forward really, as mentioned it's my only form of transport and at the moment it's costing me £40 per week plus an hour per day walking just to get to work, surely it's not being unreasonable of me to think a bike under warranty should have just been sent lock stock back to wisper where they have all the diagnostic equipment and experience to repair the bicycle in a timely manner? it's been two weeks now and how much longer will it take with shipping and testing parts back to each other until my bike is returned back to me? i'm a little disappointed with this level of service, it seems like the buck is being handed to the stockist and not being handled by the manufacturer.
All in all i still love these bikes, and look forward to the day it's back with me, especially as the weather is now starting to improve.
cheers
Alan