It is now 2 months from my Oxygen Emate E bike lost all power 12 miles from home on a hot sunny day and me only 4 months out of hospital after a full knee replacement and boy was that a hard ride home in the heat and a bad knee. After talking to Andrew at Oxygen bikes he arranged for the bike to be lifted by TNT express at my home in N Ireland and brought to Oxygen for repair. About 2 weeks later I received my bike back from Oxygen bikes I did not receive any report saying what was wrong with the bike or what they had done regarding a repair but the service and help I got from Andrew at Oxygen was 100% I would recommend this company to anyone who want to buy a E bike as not only is the product good but the service is also . Been testing out the bike from I got it back and it is going very well I hope I can relay on this type of service in the future if needed when my bike is out of warranty in November this year so thank you again Andrew of Oxygen.
Very good service from Andrew at Oxygen bikes
- Thread starter david1949
- Start date
That's not good enough complain some more to Andrew and get the 2014 model for free, in the mean time continue riding the bike for now until your new replacement arrives.......
I hear that the new model is even better still.MS.
C
Cyclezee
Guest
It is nice to hear a good news story about customer care.
Let's face it, no goods are 100% reliable, if and when something does go wrong, it is reassuring to know it will be dealt with.
Let's face it, no goods are 100% reliable, if and when something does go wrong, it is reassuring to know it will be dealt with.
I think Andrew gave a very good service when i spoke to him he was on holidays with his family and he still had time for me i am !00% satisfiedThat's not good enough complain some more to Andrew and get the 2014 model for free, in the meantime continue riding the bike for now until your new replacement arrives.......
MS.
Yes, but there is no harm in feeling 101% satisfied, get selfish and forget about him being on a golden sandy beach because your not
. In fact this is the best time to push right now whilst he is tipsy.MS.
John, I totally agree with you providing it is way long done before the next Chinese new year.
MS.
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