Moisson

Hi I have actually a UM44, is it the same battery than the UM36 and is it as simple to replace as you say it ? Any specific advises ?

Hi everybody It took a while but good news. I have been totally refunded by Paypal. Sufficiently rare to be noticed and rewarded. Now I am left with my UM36 without battery. Would someone know how I get around that ? I see above that Trex posted a solution . I don't know anything in electronic and I am leaving in Switzerland so I am not sure It would a solution for me but happy to learn. Thanks for your past precious help and your future feedback.

Hi all. Encouraging to see that this case is bringing so much attention and useful feedbacks. Thanks a lot for your precious advises and your time. To answer some of your questions, I just checked my paypal account and I effectively paid on the 23rd Jan 2015to Urban Mover (http://www.urbanmover.com) £498.6. This is what is mentioned in my Paypal account. Now I am not sure who and which legal entity is effectively behind this URL but I would assume (naively may be) that PayPal is checking this before accepting and transferring payments from customers. To precise also something here, I am calling the unique number almost on a daily basis, and one day (about one month ago) someone picked up the phone and asked me to re send the mails, in which I was asking for an update on the delivery. Obviously no answer since then. I think best approach is to claim (if not too late) the payment from PayPal. I will keep you posted. In order to avoid this type of adventure o others, I will also advertise Urban Mover's aftersales more extensively. Would you know another platform than this foum , happy to use it. Kind Regards

Sorry I meant 24th Jan 2015. Thanks for the info flecc. Where is Keith Chamberlain playing a role here ? It seems that he is still head of Urban Mover Eco LTD (visibly the third name in his kind after Urban Mover LTD and Urban Mover.com LTD). Looks like this guy is better at launching and closing businesses than maintaining good aftersales quality level. http://www.companydirectorcheck.com/keith-chamberlain-2 For info, I received the mail with the price to pay directly from him keith@urbanmover.com but no arm in following your suggestion to contact A2B and F4W. Regards

Thanks for the advise. I paid on the 24th of June 2015 so I hope it's not too late but was still expecting to get this battery delivered to Switzerland. How useless is a ebike without battery ??

To add to this long list of complains. I am leaving in Switzerland and I bought for my UM 44 a replacement battery (as mine died suddenly and without good reason after just more than 1 years...). I sent a mail to UM , received back from Mr Keith C. in 24 hours a request to pay via Paypal the battery price + shipping fees. I paid right away, it was effectively debited and guess what ? Since then no news, no response to my countless number of emails , no way to get this guys on the phone at +441242254540, their unique phone number worldwide, no response to my numerous voice mail, .. At this point I am not sure what to do to get my battery finally delivered. My question to whoever could help :Does anyone has news recently from this company. Is it still existing ? Should I lodge a complaints to the local police department (Cheltenham) ? I am looking for any information. Thanks